Thunderbird Resorts - Poro Point

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Staff are great, rooms are okay but pool and other amenities needs improvements. Breakfast buffet too was not great unlike before. Lesser choices and food quality is not good.

Beautiful landscape with awesome swimming pool and ocean view but the property is somewhat rundown. It’s not being maintained. The hardware in my bathroom is rusty. Definitely looks old and it smelled like sewer after taking a long shower. Room is big but very dull. No character for what is advertised as 5 star hotel. Breakfast is a typical Filipino breakfast; not exciting for a hotel rated as 5 star.

Room looks neglected on cleanliness & upgrades

We visited the resort six years ago and was disappointed by the lack of upkeep and maintenance this time around. It is a shame that a once impressive facility has turned out this way.

the place is falling apart. not presentable considering the amount we paid. we only stayed for 1 night and won’t be going back again.

Poor condition of facility and terrible customer service

This property is very pricey, yet it lacks maintenance and amenities. The villa has 2 bathrooms and another toilet, but they left only half used toilet papers and no more extras left for use. And we stayed 2 nights for 6 people. For paying that high price of the villa, I don’t think it is worth it to stay there. Plus more added deposits and resort fees. There was only 1 or 2 groups I’ve seen during my 2 nights stay, probably because no one will repeat business with them because of it’s being vey pricey when it doesn’t even have amenities. The pool is very far, the ocean side is also far from the villa. You would have to call for the free shuttle every time you have to come out and enjoy the pool and ocean view, if you do not have your own car. It is very poorly maintained. There were buildings or rooms and debris from buildings that were eye sore and were just let go of some of the villas or rooms. It was unkept. I noticed on my 2nd morning that since we were staying in that particular villa, so it was mowed that day too. I noticed after I came back from breakfast.

This property was on the luxury category on the website, but there's a lot that doesn't consider at luxury to my own opinion I've traveled all the world ,but its near to a 5 star. We stayed on a 2 bedroom villa, the bathroom is terrible, the water coming out on faucet is spraying, literally spraying on me wbile using it. It also leaked the water just goes down under the sink ,water all over the floor , the towels are dark white ready eeww! Get this one ,..there is deep soaker tub but no water coming out ,it judt trickles how can you fill the bath tub , no not water either .The bedrooms are big , but there's something missing ,it's only a bed ,, there's no chair to sit in the bedroom its just blank .The curtains wete already old with water stains, its kind of gross..The food selection on the buffet is very average. The grill & barbecue restaurant, we had dinner oh boy the seafood is so gross. The taste ,,the quality of the food is terrible, .I can't believed their serving this food to guests, We didn't eat the food & I brought this attention to the server.,,as a foreigner this is not acceptable, they charge the price for a 5 star luxury resort but the quality of food I can't eat this kind. I can prepare tbis food way better .The toilet by the buffet area was plugged,,its gross its near the restaurant.

Roaches in the bathroom shower. Rusty shower heads. Overpriced and overrated.

Very unique property felt like we were in Greece. Food was good beer was cold staff was great . A special thanks to Ms Kat