Sunset Beach Hotel - Adults Only

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Manque de qualité

I booked 6 nights from Saturday to Friday in a deluxe room with a garden view. From the moment I arrived, there was no internet in the hotel. On the first night alone, I was moved between three different rooms, and none of them had working WiFi. The manager claimed it was a “technical issue” in my block only, but other guests told me they also had no internet. I explained that I recently had knee surgery and moving between rooms and floors was difficult for me. I was told a technician would fix the issue on Monday. Monday came and nothing was fixed. I was then promised a different room on Tuesday with working internet. When I asked about it Tuesday evening, I was told, “We couldn’t find you,” even though they had my phone number and never contacted me or knocked on my door. After four days of excuses, the manager finally admitted the internet was not working in the entire hotel. I felt completely misled and disappointed. I decided to shorten my stay to four nights, and I am still waiting for the refund for the two unused nights that was promised. Very bad experience. No internet, poor communication, and rude, unhelpful staff. I would not recommend staying here.

Pool & Bar , staff were very helpful .

Very nice balcony view and beautiful pool. Had a peaceful sleep. The you have acces to for a late night swim and the bar staff was extremely friendly.

As a first time solo traveller, I was anxious about staying on the island. But I couldn’t have picked a better place to do it in. The hotel was everything I hoped for and more. Situated right on the beach, with bean bags, loungers & pool - trust me, all your stresses disappear. Cocktails amazing, music spot on, service incredible and spectacular sunsets. Big, clean rooms with an amazing sea view. You wake up to birds chirping every morning. Walking distance to shops, restaurants and other beaches. Well done to Koby and the team! A true gem.

Great view from my room. Great view from the pool and beach. Staff was amazing.

The view from our balcony was wonderful. So was the view from the pool and the beach. Great place to stay.

Room was great. Clean, Great view of the ocean, Staff was amazing, My waiter Hey was the best service I have had in the month of traveling and I have had good service everywhere.

Staff

The room is very big and clean. We really liked the pool area, and the cocktails at the bar. the staff is very friendly and helpful, and overall this is a great value for the money.