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Having just returned from Marrakech and just needing a good nights sleep before work the next day, I was astounded to find when I asked for a ground floor room because I was (am) disabled that I could not have one because they were fully booked. When I asked if everyone who had booked and been allocated a ground floor room had arrived, I was told they hadn't but that allocated rooms could not be changed without good reason, When I pointed out, again, that I was disabled and could not climb the stair to the top of the property to my allocated room (206); I was told that allocation was my fault, because I had made no mention at the tie of booking of my disability and, even when I highlighted that there was no facility to make such a mention; I was told it was my fault and that if I did not like it, I could leave but would not be receiving any refund. Shockingly bad service from a young man who deserves not to be in that job; or any job.

Sheets were clean but that seemed to be about it. Stains on the wall, mould around windows and bathroom. I made the mistake of checking under the bed before I left and found a gross mess that can't have been properly cleaned ever. Tiny rooms but to be expected for price but basically just a bed and shower and no space to move. Okay as a single person who can deal with some grime but can't say I can encourage anyone to stay there.

Always exfellent vslue for money and a great team :)

Room was small but good enough for short stay

Bed very hard and tv not positioned well for room or viewing. The room is very small for tall person. - but ok as said, ie clean and tidy. It’s a shame you don’t get a coffee vouchers or bottled water for stay. Staff very friendly and engaging with any issues. Fixed shower for example very quickly.

Very simple room, just in case of emergency.

Nice and cozy place to stay

For a solo traveller, if you need a clean and safe place to stay overnight, this place is sufficient. Room is tiny and one person could barely turn around. Bathroom and ac will be the amenities provided. Checkout was 10am so I barely could sleep in, also I heard clearly and constantly that neighbours’ doors were closed. Parking is at the back and a short walk to Thames river and train station. Staffs were friendly. Anyway you paid for what you got.

Was for one night for few sleep before heading of traveling so was cheap clean and near to pick up point for airport shuttle

Bathroom door made a horrible sound and television could not be watched from the bed