The Zense Boutique Hotel

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Everyone was great here. Jim was especially very helpful and friendly. He definitely defines what Thai culture is about. Always smiling and friendly. I couldnt ask for a better hotel and staff. It was under a little construction but it never effected my stay. Big thumbs up to this hotel. Bed was comfy as well.

Room was smelly, hotel under outdoor renovations, room old an run down

Hotel is on one of the major roads. It is clean, breakfast has only 4 items, but coffee is good. Nothing special but nothing to complain about.

I erroneously booked 2 rooms for a day I had already paid for. The staff at the hotel contacted Expedia provided step-by-step instruction to resolve my double payment, but the hotel elected not to refund my money or to apply it to a subsequent night's stay (they wanted us to pay for two rooms for an additional night, and to pocket my money rather than to provide a constructive solution. I had asked the hotel staff to provide me with the number of the hotel manager or the owner (BMW 750 parked just outside the front door) on several occasions, but the staff refused to provide it, stating he was "on vacation". I told the hotel staff that I was on vacation, too, but that made no difference to them. Oddly, the night before we had received a call from the front desk, at midnight, waking us and asking us to come downstairs regarding our room. When we arrived, the night auditor was with the front desk staff, and told us our duplicate payment would be applied to the next night, and that everything was all right, not to worry. We woke, went out shopping and to do some errands, and returned to the hotel to find the same front office staff present, telling us that the manager had refused to apply the payment, and asked us to pay for another nights stay for two rooms. While we were waiting, a German traveler walked in the front door, and told us he had the same experience with the hotel keeping his money. The manager and over of the hotel are crooks.

Best value for a hotel in Phitsanulok. There is only one hotel better than this hotel in Phitsanulok and given the price difference between that hotel and this hotel, the Zense Boutique Hotel is a better value. This was our third stay in three straight years with our child and this hotel is child friendly and the staff was very helpful and friendly. Highly recommended for families. We stayed nine nights and the service was consistent and good. We had dinner in the hotel in some of the nights for convenience and the food was decent. If you are doing road trips up northern Thailand, we would recommend in staying at this hotel since it is on the main road that connects Bangkok to the northern provinces and also the road to Sukhothai. Don't forget swim suits since there is a kid friendly pool at the hotel.

-Good service -Location -Close on the main road -Big room and clean.

Good safe and quiet place for my family to stay. Kid friendly hotel. Very nice staff with good service. This is our top pick for visiting Phitsanulok area. This was our second stay at this hotel. We would book this hotel again for our next visit here in Dec 2019.

Great place, large size. We had a car otherwise not much around within walking distance. Only downside was we found hair on the bathroom floor and in living area that suggests it wasn't cleaned that well. When we reported it and someone came to look, she said someone would come clean it, but nobody ever did. We were driving from Chiang Rai to Bangkok and this was a good half way point to stay for a night.

It is only bed and breakfast hotel. And it is not boutique hotel, it is business hotel.

I just stayed for a family trip. This hotel is very clean with all new furnishings. Recommended to stay at this hotel if visiting Phitsanulok.