Copenhagen Marriott Hotel

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First of all, check-in is at 4 PM. We get to the hotel at 9:30. We come back at almost 4 to have to stand on a huge line again to get our keys. Then we proceed to a room that smells of smoke where we couldn’t breathe. had to wait another half an hour to change rooms and wait for them to come bring us new keys about 45 minutes total then we get to the new room and before bed realized that the AC is not working so we slept in a very hot room. Thank goodness it was only one night and the bathrooms and the lobby were also very unclean.

Terrific breakfast. very convenient location

I stayed for 10 days and every day the room was worse than the other day they don’t clean well and the bed are not fixed well which also i have a baby crib they don’t fix it ever.

Property is great 👍

This hotel is getting very tired. Stayed at a far nicer hotel before our cruise for the same money. Location only upside.

Excellent location, very nice views. Staff extremely helpful and skilled. Breakfast room very small, air condition not working properly and very limited space outside. Also à la carte eggs would be great. However: Highly recommend this hotel.

Check in was a bit difficult as both bell men decided to take their break together leaving no one to assist with luggage. We needed help but none was available. Front desk staff was helpful. Room was very nice. Clean, spacious. Kettle and coffee and tea for making. Several days water was provided but not everyday. Paid for a club lounge room. Mixed reviews about it. All self serve. Buffet style. Typical breakfast everyday. Always the same. Soft drinks and coffee available all day. Good variety. Hors d’oevres okay. Not much taste. Wine and beer good. Same offerings on a three day rotation. Not sure it is worth the money.

Largely a disappointing stay. As a Marriott Bonvoy member I would choose to stay at a more local boutique hotel in Copenhagen next time. This trip was planned several months out with a family of five and two rooms reserved. Email was sent several months ago asking for rooms to be close together. When we arrived at 2 PM I was told the rooms would be close to each other but we could not check in till 4 PM. At 4 PM they put us in separate rooms on several floors apart. The lady was very nonchalant and told me there was nothing she could do until I raised hell and asked to speak to the manager. They then corrected their mistake. The elevators are a complete nightmare. You can spend up to 10 to 15 minutes, waiting to go up or down during peak times. Interior is very well kept and clean with beautiful views. The breakfast itself was very good Not a horrible hotel, but the only reason I stayed here is because we are Marriott Bonvoy members, but my advice to those going for future trips is to stay at a local boutique hotel because I do not think they really care about their customers at this particular Marriott

The location is the best part of the property- it is not well maintained. Our room was not properly cleaned - the shower has mold, gum was behind the chair and the wallpaper was smeared with something. The elevators were also very slow in the morning with an average wait time of 15 minutes or more. The staff also seemed overwhelmed at the cafe with service very slow and tables rarely cleaned.

Spacious room, ideal location for transit (bus, train and walking).