Polynesian Residences Waikiki Beach

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Room was clean. Wish the towels were larger. Convenient to Waikiki beach.

Hello Polynesian Residence I chose to stay at your establishment once again because of my wonderful experience when I stayed there in 2018. I was extremely impressed with everything about it, the fantastic renovation from an apartment building to a beautiful boutique hotel, the aromatic apricot scent when you enter the lobby, the cleanliness of the establishment everyday from inside the room to outside area like the hallways and stairwells, the friendliness of the staff, the constant supplies of amenities. We never had to ask much for anything because everything was provided. I have returned to Oahu many times after 2018 and have tried other hotels and this year I decided to return to Polynesian Residence given the price was reasonable and my positive past experience. Unfortunately I have to say it was quite disappointing. The boutique hotel I once knew in 2018 no longer exist. The establishment has not been well maintained. For instance, the walls are dirty, countertops are dusty, the glass tables, mirrors and glass windows/doors are stained & dirty, the carpet is in desperate need of vacuuming in the room, hallways, & stairwells, furnitures are extremely chipped and missing doors, the bedding had stains, and the towels are frayed, thinning, and stained. The good thing about this hotel is the staff, they are kind, friendly and helpful. It is sad that the maintenance is rather poor given that this hotel has such great potential with its great location. Thank you!

A lovely stay sadly cut short to no fault of the hotel but still enjoyed our short stayover. Great location and great amenities. Staff very helpful and beds extremely comfortable. Would recommend.

Water was out for better part of my only full day there, they gave me my resort fee of 2o dollars back and that was it. Horrible hotel, never stay here

The staff are welcoming and friendly!

Very smell strong mole. Even we closed the door, the room still smell of mole.

Great staff! Very helpful. Close to the beach, shops and restaurants.

Expedia itself is wonderful and they have help provided at all time. Polynesian Residences is not a clean hotel, i did not feel safe in my room being that the room was given to me with stains everywhere and mold growing in the shower. I stayed 1 night so I could get my refund and leave. I would recommend that this hotel get reviewed by professionals before allowing people to stay. The pictures displayed on the website do not match the actual place in person.

If you're looking to stay downtown Honolulu, the location is great. However, if you're needing to park a rental car, it's important to note that parking is off-site and the hotel only has a limited number of parking passes (they were out of them when we arrived). So we were told to park at the post office (which was $50/night). Our daughter's flight was delayed, so had to pick her up later in the day, and when we came back to park in this area, all the spots were full (and full of homeless people). So ended up having to park in a different parking lot that was $100/night. The rooms were clean, but the balconies overlooking the main street meant that it was very, very loud at night. They do have a small pool onsite, which was nice. But it's considerably more aged and smaller than the photos suggest. Overall, it wasn't a bad hotel, just be wary of the parking charges (and the fact that any of the near parking areas are kind of sketchy with the number of drunk/drugged up homeless camping in them) and that the photos may have been taken 10+ years ago and/or AI photoshopped to look newer/nicer.

The staff was excellent, very helpful and provided great service. Our room was perfect for our family. My husband enjoyed the bidet and the kids loved the balcony that was overlooking Kalākaua Ave and were pleased to people watch.