Hotel Route-Inn Higashimuroran Ekimae

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Do not get me wrong, the staff was super nice and friendly. Only concern was as follows. I arrived just after 2pm and check in is at 3pm, which is fine as I waited in the lobby, my fault I was early. I was the only person there and tried to check in and was asked to wait till 3pm. I waited and other people showed up also getting ready to check in and everyone sat in the lobby. The receptionist called 2 gentlemen to the desk to fill out paperwork and then called two separate parties to complete paperwork, well the check in paper. No one called me to complete this at all, but Receptionist see me sitting there and I was first one in the lobby. At 14:50 the receptionist walked to all the guests and gave them their room key to go up to their rooms. I was a bit amazed by this as I was the first one there and then I walked up to reception and the reception only then gave me the same paperwork she gave the other guest where they asked your details. Not sure why everyone else was helped before me and then even the fact that the receptionist walked around to hand them their keys, while I’m just sitting there. Was not sure if it was because they could all speak Japanese or if its because I’m a foreigner, but I should have been helped first surely.

Staff and customer service, Breakfast was really great setup and variety at the restaurant in hotel. Judt the room not as spacious as I hpped.

Only con is that the bed is very, very hard. I'm used to firm mattresses in Japan but this felt like there was no mattress at all. However, the location is excellent, the restaurant is great, the staff are very friendly (and some speak English), and everything is clean and quiet despite being right next to the station. I barely heard any train or traffic noise. Would definitely stay here again.

Very close to the train station. A nice quiet area with a short walk into the downtown area. The rooms were pleasant, clean and quiet.

Good stay with comfy and clean room provided.

stay a twin room for 1 night. the bed is a super single bed. next to a jr station. can hear a bit of the train passing sound but not very loud. breakfast was nice but limited items. the hotel has an onsen at the top floor to be used for free though i never try it. free parking available and there are many parking lots.

Hotel is centrally located near the train station.

Aircon not working so got to open window but ended up sleep disturbed by train noise as the railway track is nearby.

It was a really lovely hotel. Room was rather big and comfortable. Hotel staff were really friendly and helpful. Breakfast spread was also good. The public bath was especially clean and nice. Car park facilities were also in place. Overall, I'm very satisfied.

Its a clean and quiet hotel with everything I need, very convenient location with train station in sight.