Aloft by Marriott Lexington

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Great stay

Staff very helpful & friendly. Location fine but need a car as nothing walking distance away. Only disappointment was breakfast - very limited choices and didn't look appetising (so we ate elsewhere)

Really nice and helpful staff!

This is my favorite place to stay when I am visiting the Boston area. The space is super clean, well maintained, the staff are very helpful and the amenities are perfect. I ordered breakfast which came quickly and was satisfying. I sat in the courtyard reading and used other amenities. I will return!!

Clean, easy check in and parking.

I enjoyed the room and the staff was excellent.

Excellent staff

The hotel management canceled my reservation without any explanation, improperly packed my clothes and personal belongings, and left all my clothes heavily wrinkled. Despite the obvious mistake, the hotel never acknowledged the issue. Instead, they reassigned me to a lower-category room at a cheaper rate and offered no solution regarding either the price difference or the condition of my clothing. I emailed both the General Manager and the Regional Manager, including photos and my contact information, and received absolutely no response. Terrible experience and extremely disappointing support from the hotel staff.

A week before we arrived, I checked to make sure the pool was working. They said it was, but when there were a swim classes on Saturday morning, we could use the pool at the Element across the parking lot. We got there and the pool was out of service for the entire time of our stay. Friday through Monday. The Element pool was also out of service for our entire stay. We were very disappointed . The room was very clean and the bed was super comfortable. . I would recommend some sort of nightlight because when the lights were off, it was really dark. If you had to usethe bathroom in the middle of the night, it was pitch dark. The area around the bathroom sink is pretty minimal if there are two people. I can’t imagine taking a family to this hotel. The so called closet area was very small. It did not go side to side. It went front to back and was very shallow. My husband and I were going to an event where we had to take some nice clothes and there was barely room for them. The bathroom on the first floor near the lobby had no soap in the dispensers for the entire time that we were there, and the trash was never emptied although I did ask the front desk to take care of it on Saturday night. It was never taken care of. It was nice having a pool table in the lobbysince we could not swim and we had a little free time.

The day was excellent!