C. Baldwin, Curio Collection by Hilton

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It was good

Everyone was great

This is a great place to lodge when in Houston. However, The valet service is pricey.

Beautiful hotel with great respectful and kind stay. My only complaint would be the hotel has that old hotel smell, including the rooms. Not sure what could be done for this but I have no regrets!! Love me my stay otherwise!

I would not recommend staying at C. Baldwin Houston. Our experience did not match the price or the expectations set by the Expedia listing. Customer service was poor from the start. We requested extra washcloths and towels but were told no one was available to bring them until 6:00 a.m. Even then, no one ever delivered them. The Expedia listing also advertised complimentary breakfast, but we had to pay for it. We were never informed about the $100 per night incidental hold either. We booked expecting to pay around $93, so the additional charges were an unpleasant surprise. The room didn’t have an iron or ironing board. After requesting one, we received a broken iron that leaked water all over my wife’s dress an hour before our event. Even after reporting it, there was no sense of urgency. It took another hour and a half to receive a replacement iron, causing unnecessary stress while we were trying to get ready. Room service was another disappointment. We ordered a single plate of fries, and the total came to $23.33 after an automatic gratuity was added. To make matters worse, the fries arrived cold. Between the poor customer service, misleading booking information, unexpected fees, missing amenities, slow response times, and overpriced, low-quality food, this hotel was nowhere near worth the cost. I would not stay at C. Baldwin Houston again.

We were unpleasantly surprised by extra fees at the C. Baldwin Hilton in downtown Houston. These fees were not made apparent either on Expedia or on their website. We felt cheated and this was not a cheap hotel. We will not be Hilton customers again. Common Extra Charges included Resort and Amenity Fees: Daily mandatory charges ranging from $30 to over $40 that cover items like Wi-Fi or local calls. Parking was a ridiculous $70 a day with no option for self park!! Incidental Deposits: Upfront holds (often $100 or more) placed on your card at check-in for room incidentals. Advance Prepayments: Non-refundable or advance purchase rates that require full charges immediately upon booking rather than at checkout.

Todo bien exlente lugar y buena atención

I appreciate having access to the house car, definity one of my favorite things about the hotel.

Streaming services are needed

Great people, great service. Convenient, comfortable and clean. I’ll be back