Location is very convenient. It situates on the top of Metro Center station.
Facility looks beautiful. My room was very spacious.
However, my room was a connected room and the insulation is not very good. So, I heard voices of my neighbors that was very disturbing.
I requested to change my room to another non-connected room, but I could not get one and had to spend 3 nights in that room.
Power-outlet attached to bedside desks were lose and I was not able to push my charger fully. It is not just a convenience issue but also the safety/fire hazard issue that any hotel should watch out for and get all fixed immediately.
Two bedside desks had the same problem. This may be the indication that this high-end hotel is not paying the attention to its basic maintenance and details very much.
My toilet bowl tank valve was not functioning and water continued to flow to a tank although the tank was full.
Another maintenance issue. I was able to fix this is issue by myself by adjusting a little screw. Yes. It is as simple as that, but the hotel did not notice the issue and fixed it before I check in.
Parking