Hyatt Regency Niagara Falls Fallsview

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The building was recently renovated so the finishes were nice and new. We were two families with two rooms and stayed for one night. We were provided a nice view as was requested in the booking overlooking the falls. We didnt use the amenities due to the short stay time. There were a couple of concerns that we had. One was that there was a Qtip under the vanity and some garbage in the washroom bin. I did not find time to bring it up to the front desk as we had a busy schedule. Our other room ordered some cream for coffee and was not delivered for over 1.5 hour. We ended up going downstairs for another item and they apologized and put a rush to send it all together. The worse part was the final bill where they charged $51.28 daily maintenance charge per room +HST and even same charge for the price of the parking as well. This was not mentioned in our rooms booking which left a bitter feeling for us.

The hotel has a great location, but unfortunately our overall experience did not meet our expectations, especially considering the high price. The elevators were extremely busy, and we often had to wait a long time. The parking was located quite far from the hotel, which was inconvenient for a family with children. There were no bathrobes or slippers in the room, and breakfast was not included. For a hotel in this price range, I expected these basic amenities and a higher level of service. We had also informed the hotel in advance that we were celebrating my husband’s birthday, but there was no acknowledgment or even a small gesture, which was disappointing. Overall, the location is excellent, but the value for money was disappointing. For the price we paid, I expected a much more comfortable and attentive experience.

Excellent

Amazing service from Ashley B! Above and beyond expectations! Hotel location, service were perfect!

The valet service needs attention. Granted space is limited at best, but there was very little signage as to where to go. The valet staff was trying but needs some customer service training on helping new customers. The rest of staff was amazing.

Great hotel

The double queen we reserved was not available due to flooding, so our family of 4 (with 2 teens) had to stay in a 1 king bed room with a rollaway mattress. None of us slept that night. The hotel comp’ed our valet parking for 2 days, and then on the second night upgraded us to a premium view suite with 2 king beds. All in all, it was okay, but not ideal.

Incredible hotel! We had a Fallsview room that was out of this world!!! Incredible location! The STK restaurant is top notch and the Valet parking service was exceptional. Do not sleep on this one!

Pagué por una habitación premium king size y me dieron una doble . Querían que pagara $900 dolares para darme una suite, donde no es mi culpa que la habitación que había pagado se la dieran a alguien más. No me gustó la experiencia. Jamás volvería a este hotel.

Check in was smooth. They did their sales pitch on getting a better room and it was the best money I have ever spent on vacation. Our view was insanely amazing. Very clean and comfortable rooms. Great location to the falls. Would definitely stay again for sure.