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Staff wasn’t very nice, the tile around the pool was in bad shape and can cut you open, the AC wasn’t working it was 78 in our room and had to get fans. The rooms and hallway smelled like sewage. The shower bottom in the room was cracked too.

I have always liked this historic hotel, and have stayed there a few times over the decades. But I think that cleanliness has declined. The carpets on the stairs looked like they had not been vacuumed, the bathroom was dusty, the shower drain rusty, the tiled wall full of urine from a previous guest, the toilet bowl had dark rings as if it had not been cleaned, and the water pressure out of the shower head was so low it was impossible rinse hair.

The hotel was beautiful. Right in downtown San Antonio and the Riverwalk. It was well kept and found out supposed to be haunted. Liked that valet parking was offered at the hotel helps from driving around to find a parking space. The price was bit pricey $59, but reliable. The staff was very friendly both hotel and valet attendants. My only thing is they room we got was small, hot and stuffy. The a/c did not work that well, we tried lowering the temperature but it did not move. If we tried to go higher the a/c will go off and seems that the fan was only running.

Location is very good but hotel not maintained and it shows its age

Location was the best part. It’s an old hotel. It’s charming. Staff was great. Clean enough. It’s next to the Alamo and Riverwalk. I’d stay here again.

We left the ac didn’t work in our room no one answered the phone at the front desk the said they couldn’t move us as they were booked but there were rooms available on line. No one went to the room to check the ac worst time ever we wasted money on uber there and then back home we also lost out on Hopscotch since we had no cool place to stay before our 8pm time $50!!

The historic hotel was interesting and well maintained. The room was not so much- the bathroom tub leaked heavily all night keeping us up and the ac fab was just as noisy. Did not get much sleep at all. Mentioned it nicely to staff and they completed ignored me- with a drastic role of the eyes. Customer service was the worst I experienced in a very long while. Bummer!!

The air conditioning was out but we were not informed at check in. Took over two hours to get a fan.

Bar was cool. Good food and drinks; killer employees. The stay itself was subpar, nothing stood out though.

I have stayed at this property several times and each time it had been a wonderful experience until yesterday, we checked in and you could feel the heat in the hallways and lobby, not any ac, got in the room and they had a box fan going and the room temperature said 80, turned the ac on and set it to 70 and it never came on, we went out to eat and enjoy the city and came back 5 hours later and the room was hotter, the bathroom was like a sauna, called the front desk and told them about it asked if maintenance could do something, they said nothing could be done and they didn't know there was an issue and they could possibly move us to a different property, mind you its like 10:30 at night at this point, so nothing was done about the ac or lack of it so at 7 the next morning i said enough and checked out, and wouldn't you know there was other people checking out with the same issue, no ac at all in there room when its 108 outside, lucky for us the lady comped the room. Great historical property but they need to fix the AC issue this is Texas and its hot, yall know you have an issue so fix it!