We love staying at MGM because it has everything you need there- casino, pool, lazy river, so many food and restaurant options.
At check-in, hotels.com didn’t give us a confirmation number for MGM so we weren’t able to use mobile check in or use the kiosks, we had to wait in the long line for them to look up our reservation by name.
We were excited to learn we were assigned to a newer and “nicer” tower, but when we got to our room the mini fridge was filled with someone’s leftover food and drinks and the bathroom was clearly not cleaned properly. We went back to the lobby to request another room and the new room was better but the bathroom still didn’t give that 100% cleanliness feeling which makes you question everything else. We stayed in the room since we didn’t want to go to the lobby again and it was fine. Also, the TV kept having issues and would get frozen on one channel for hours and you could not adjust the channel or volume and it would randomly work again.
Besides that, the staff was helpful and nice, and all of the food options and amenities make it a place you don’t even have to leave!
Parking