Crown Beach Resort & Spa

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We had a very relaxing 4 days at Crown Beach Resort. The staff were so friendly and welcoming and happy hour cocktails were great but dangerous 😜Highly recommended this place when visiting the Cook Islands.

When we arrived we thought we’d come to the wrong hotel. It was like rolling up to the entrance of an old western motel. A gritty, broken up driveway brought us to the main entrance which had a large plain pond with nothing in it - just an unloved body of water which must have, at one stage, had a welcoming water feature, I assume. The stairs up to reception were plain concrete with grubby iron handrails. And the reception looked as if we’d arrived at the back entrance- barely any lighting, gloomy and inviting. The gardens were SO disappointing, bare, neglected and tired. For such a beautiful part of the world , this was so sad to see. None of the little streams or ponds had water in them and the paved pathways all needed regrouping and fixing. The swimming pool was in a terrible state of repair - stained and uninviting. Not at all what a resort pool should look like. The toilets adjacent to the pool were just disgusting - no excuse for them to have been in such a run down, grubby state. The evening a’la carte dinner was very pleasant and tasty and nicely served- a great selection on the menu and comprehensive wine list. The staff were lovely. Helpful, friendly and attentive. The setting of the hotel is stunning - on a coconut tree lined beach. The sad thing is this hotel has SO much potential- it just has a tired, neglected air about it and it feels as if what once was a lovely hotel has become unloved, and forgotten about .

Great service, good food, but place needs some uplifting

Fantastic facilities. Not happy with spa staff - more training required and buffet night was good but not enough food.

The staff are great and the food was even better 😋 👌 but the property needs to be updated a bit and think the rooms are over priced

The pros: staff were kind and friendly, and the rooms are nice and spacious. The cons: the room we were in got barely any sun, so the pool was always too cold to use. The insect screens were broken so we were constantly battling mosquitos in our room. The listing states two restaurants when there is only one, it says they have bikes which they don’t, they don’t actually have a shuttle, they just arrange one for you but a few days notice minimum is apparently required. They advertise snorkelling gear, but one we picked up was filled with black mould, and the flippers were torn and unable to be used. And the breakfast buffet… easily the worst I’ve ever had. To put it simply, the price does not match the quality you will receive. The price should be halved, then the experience you get would be reasonable

We stayed in 2br garden villa. Good, clean accommodation but let down by no hot water for shower. Got slightly better after mentioning to staff but would expect better at these prices. Resort was relaxing and had everything you need. Clean and comfortable. However if you are expecting modern 5 star it is not up to that level. Aging infrastructure that takes time to improve. You can see this is gradually being done. Staff were very helpful and courteous. Happy hour every day 4-6. Great value. Breakfast buffet was fine and had something for everyone.

Private courtyard with pool was great, the room very clean, the resort looked tired & needs updating staff very friendly, however the food was very average and we ate down the road great little restaurant on the beach. Would stay again for the accommodation having a private pool!

Liked the location right on the beach to relax but not for swimming as it’s very rocky. Rooms were tidy n serviced well but bathroom was not well maintained with very old fittings.. water flow in the shower was trickling inspite of them fixing it. Breakfast was exact same every day no change at all. Coconut water was never available. Staff was a mix of being courteous and not too polite. Overall was ok.

Villas were so close to the water and thr staff were so friendly and helpful. Loved our stay there.