LEGOLAND Beach Retreat

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Disappointing Stay That Didn’t Match the LEGOLAND Brand I recently stayed at LEGOLAND Beach Retreat with my family and was extremely disappointed by the condition of our room. The biggest issue was cleanliness. Upon entering, the room had a strong urine-like odor that immediately made us uncomfortable. For a family resort, especially one carrying the LEGOLAND name, I expected much higher housekeeping standards. Beyond the unpleasant smell, the room felt worn and poorly maintained, giving the impression that cleanliness and upkeep were not priorities. It’s difficult to relax and enjoy a vacation when you’re concerned about the condition of your accommodations. Customer service was another disappointment. While a few employees were polite, many interactions felt dismissive and unhelpful. When guests have concerns, they should feel heard and valued, but that was not our experience. The LEGO theming and colorful atmosphere were enjoyable for our child, and the location is convenient for visiting the park. However, those positives were overshadowed by the cleanliness issues and lackluster service. Families pay a premium to stay at a LEGOLAND resort, and with that comes reasonable expectations for clean accommodations and attentive hospitality. Unfortunately, the overall experience did not justify the cost. The resort has a great concept and plenty of potential, but significant improvements are needed in housekeeping, maintenance, and guest service.

The rooms were small but great place to rest for another busy day at Legoland.

I loved the front porch and the playgrounds right outside of the rooms. This was the most family friendly place we've ever stayed.

Clean room, but ac didn't work, fridge didn't work, the pool opens at 11 everyday not giving guests the right to enjoy before checkout is preposterous.

Every single thing

We recently stayed one night at LEGOLAND Resort and overall had a good experience. We had originally booked one of the bungalows and were disappointed to learn they were not yet open and were transferred to the main hotel instead. While we were definitely bummed, being so close to LEGOLAND was a huge convenience and made our visit much more enjoyable. Our first room was extremely hot, which was especially challenging for me due to health issues. The staff moved us to a second room, and while the temperature was better, it still felt a bit warm. Unfortunately, the second room had a very strong cleaning-product odor that reminded us of carpet powder. The smell was quite overpowering and difficult to ignore. One bright spot was the complimentary breakfast the next morning. We really appreciated that gesture, and the breakfast itself was enjoyable. The service at both the bar and restaurant was friendly, but slower than expected. My biggest suggestion would be to refresh the main lobby. For a resort tied to the creativity and excitement of LEGO, the lobby felt a bit dated and could use more color, energy, and interactive elements to create a stronger first impression. Overall, we enjoyed our stay and loved the location. While there were a few issues with the room and service, there is a lot of potential here, and with some updates and attention to detail, the experience could be even better.

When i arrived they said i did not have a reservation, i literally had to throw a tantrum to get them to call the manager. I had to provide bank statements, emails, reservation email, reservation numbers and more it was so humiliating as the line behind my car became impatient. I was at a window with a gate. All of this happened in front of my kids who were getting really stressed out after such a long journey. It was 7pm before i got a room key.The worse part was the pool and resturant closed at 9pm . There was no opening times on the pool gates. So basically i had 2 hours of resort time!!! It was silent and pitch black. No one was out , in the middle of no where..there were no activities and i had 2 boys 7 and 9 years old in a room, all we could do was go to sleep. We basically paid $300 to use the resort for 2 hours. RIP OFF!!! Never again!!!

The Management in the pool very bad,they keept the pool closed because the weather,and the weather was excelent.

My family enjoyed our visit.

Hi the only problem we had were ants we came back in our room they were on our food and birthday cake. They kindly move us to another room but the food was no good after that!