Vessel Hotel Campana Nagoya

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After three pleasant weeks in Japan, our stay at Vessel Campana got off to a poor start at check-in. I booked and paid for a room for three (two adults, one child) on Expedia, noting my child's age. Yet our room had only one small double bed—clearly insufficient. The front desk said their system doesn't count a child as a full person for occupancy. When I asked if this was standard in Japan, she replied, "I don't know," offering no clarity. To fix this, they offered an upgrade to twin beds for our three nights—for an extra 31,000 yen. Paying more for a basic need that should have been provided felt unfair. Separately, a mandatory 5,100 yen breakfast charge for my son was added, though adult breakfast was included. They did refund it upon request, but the initial confusion was frustrating—and the check-in staff's reminder not to let our son eat felt unnecessary. Positively, the upgraded top-floor room was spacious enough for two suitcases. The mattress was firm (8/10), and as a lighter sleeper, I woke with a sore back—subjective, but noteworthy. The breakfast itself was excellent, and service staff were wonderful. The dining area was 25% full at 6:15 AM but nearly packed by 7. Aside from check-in, other staff were helpful and polite. I share this so others can avoid these pitfalls. Whether cultural or specific to this hotel, confirm bed configuration, child policies, and meal charges before booking.

Staff was very helpful, onsen was great, buffet was amazing, very good location as well

Breakfast spread is excellent. Room is clean.

The room is very clean and the bed is comfortable. The breakfast is excellent. The daily buffet breakfast has lots of different choices including both western style and authentic Japanese food. The menu will change slightly everyday, so you can taste different kinds of food each day. The only complaint is that they did not have enough servers/busers to clean the tables. We have to wait for a long time to be seated. To make it worse, the seating system that they used is not efficient. You will get a card to be placed on the table. Once you have finished your breakfast, you need to bring the card back to the receptionist. However, there is not many people follow this procedure. People just simply left the card on the table. So others may think that the table is still occupied. I sincerely someone from the hotel would improve this when we visit next time.

Breakfast good

Good location, good breakfast, tiny room

A

Great location minutes away from the main subway station and lots of places to walk around and eat. The staff were super friendly.

Location is convenient, close to Nagoya station. Staffs are friendly, onsen and free popsicle after onsen are nice. They also have free drinks and free toiletries at lobby, and guests can access shared microwave. Overall, we found everything very thoughtful.

Helpful staff, good breakfast, very clean