Guidet tur til Royal Alcazar i Sevilla

Den er god, den må jeg prøve.

The booking was cancelled without any proper notification or update reflected on the Klook app. We arrived at the venue expecting to attend the tour, only to find out on-site that it had already been cancelled. At no point was the booking status updated in the app. This caused significant inconvenience, wasted time, and disrupted our travel plans. This level of communication is extremely irresponsible, especially for travellers relying on your platform for accurate and timely updates. No refund has been initiated despite several emails.

This has been one of the most distressing travel experiences I’ve had. We could not attend the trip because Klook failed to notify the local tour operator about our booking. When we tried to resolve it on the spot, the operator was unhelpful and dismissive, leaving us stranded and extremely upset. To add to the frustration, we have not been refunded our money even though the mistake was clearly not ours. I am deeply disappointed and hope Klook takes responsibility for this failure.

Guiden manglede dybde og viden. Vi blev tilknyttet en anden gruppe midtvejs, hvilket gjorde turen akavet. Alt i alt kedede vi os og følte, at det var spild af penge.

De sendte mig en besked om, at der ikke er ledige Alhambra-billetter til den dato, jeg havde booket, og at de vil anmode om refusion fra Klook. Det var den 16. oktober. Det er allerede den 2. november, og der er stadig ingen refusion. Jeg fulgte op på WhatsApp, og de bliver ved med at spørge om detaljer, som allerede var i beskedhistorikken. Sikke et fupnummer.

The company cancelled due to error in booking (no space) and no refund received (a month later still waiting).