Singapore Gardens by the Bay 2,5-timers guidet tur

Dear Customer, We understand that your experience with our Guided Tour at Gardens by the Bay did not meet your expectations, and we sincerely apologize for any inconvenience or disappointment this may have caused. Your feedback is valuable to us as we strive to improve our services. To clarify the situation, we would like to share the following: 1. Our guide is present at the designated meeting point for the initial 15 minutes to provide essential information about Gardens by the Bay and accommodate guests arriving later. 2. Once the tour commences, our guide is fully immersed in sharing the captivating stories and engaging with the group. It is common across all our tours that the guide will not be checking and answering calls during this period. 3. The tour description clearly outlines the fixed start and end times. We understand that our guide was already at the Cloud Forest when you contacted him an hour later. 4. We are relieved that Jess from Gardens by the Bay team was able to assist you and pass over our pre-purchased tickets to you. We appreciate your feedback regarding the guide not calling you as a reminder. We will definitely review our procedures to improve on this process. Klook Service Recovery and Resolution Team