Plaza Hotel Hammersmith

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The Hotel was okay, can’t say more positive than that really. Paid just over £100 for a quadruple room, so on balance, you get what you paid for. Bed and towels clean, carpet seemed new and well kept. Whilst most of the bathroom was clean, the shower was not, disappointingly. Had to wipe out with some wet wipes I had on me. Whilst fixtures and tiles look tidy and new, paint is peeling on bathroom ceiling. Would have reported but no consistent person on reception as seems to be one person managing multiple hotels along the block. Only there for one night so made do. Nice location, walked into Hammersmith which seemed pleasant area. Accessible public transport. Blind broken in the room, didn’t bother us too much as was a skylight but easy snag to fix really for the hotel. Got the impression, hotel used by single men as long term home as cheaper than rent. Saw couple men bringing small bags of rubbish with take away wrappers to place at front of building with rest of the rubbish which seemed normal practice for them. Fridge in room was useful for us though and was clean and cold. Fan provided also useful. For us, think we’ll pay a little more and stay in a Premier Inn or something similar next time. Kind of guaranteed what you will get.

Very disappointing stay. I would not recommend this hotel. I stayed here for three nights with my parents (aged 60 and 66) during a heatwave (33°C). The room was extremely small for three adults, with almost no space to move, poor ventilation, no air conditioning, and a fridge that barely cooled anything. The room became unbearably hot, creating genuine health concerns for my elderly parents. We asked the manager for a fan, but the only one provided was faulty and did not work. When we requested a replacement, we were simply told there were no others available. There was no apology or attempt to resolve the situation. The bathroom was also tiny, and even the hand soap dispenser was almost empty on arrival. What made the experience worse was the manager's attitude. He was dismissive, unhelpful, and showed no empathy despite the conditions and the fact that I was travelling with elderly parents. At checkout, he promised to help us carry our luggage downstairs but never showed up. We waited around 15 minutes before another staff member eventually helped us. This hotel failed to provide basic comfort, customer service, and support. I believe Expedia should investigate this property, as the room conditions and the lack of assistance during extreme heat made this an unacceptable stay. I am requesting that Expedia review this case and consider appropriate compensation.

My stay at the hotel was okay. The room was clean and the staff were polite. It wasn’t anything exceptional, but it was a decent place to stay for a short visit. Overall, I had an average experience.

Shops near by owners were lovely but had stains on sheets cracked and moulded walls and should let people know how many stairs there are to room windows were dirty and one blind needed sticky tape to keep down

It all started with arrival and being told credit card machine was down could we pay cash. This hotel on apple advertising as a crowne plaza hotel and using that logo in fact this is almost a hostel. No cold water in shower and couldn't fix it. So it was 30 degrees and couldn't take a cold or even lukewarm shower. Front side so notified and did nothing. No food on premises, no coffee maker in room. I don't mind any of this if the price is fair but this was $250 cad a night and was pathetic. I have been happier in steel sheds in the middle of Himalayas of camping in mountains.

Short walk to many locations. Nice area to walk between hotel and Holland Park where I went. Shops and restaurants opposite, polite and helpful staff. I was treated with dignity and respect as a female solo traveller, there was someone at reception when I arrived, I met the cleaner and I had fans and a fridge in my room which was great in the hot weather.

Room was clean, a little bit of damp staining on the walls and a little bit of mould in the bathroom. Shower was a waterfall shower (needs descaling) but was absolutely lovely after my chemical gig. Beds were comfy same with the pillows Clean throughout. Had a fridge, kettle cups, towels, tea etc. Shops very close by. Sky TV. Wifi was good too. Daughter was there whilst we went to a gig. She sat outside for a bit waiting for us to come back and the staff member checked to make sure she was ok. Sat with her for a bit. He is very friendly, super attentive. If you need anything you can just whatsapp and he'll reply Only issue i really found was there is no air con, just normal standing fans. In this weather if you're on the top floor you will wake in a puddle of sweat. Or not sleep at all. Otherwise I cannot fault this hotel. I would definitely stay again.. just maybe not up the 3 flights of stairs after standing at a gig for hours. Id give this hotel 8/10. 😃

Great location and clean room

The host was lovely, the room was filthy. It was a budget hotel, staying for work so I didn’t expect luxury but there’s no excuse for poor cleaning standards. At the age of 44 I played floor is lava and slept in my clothes!

The person who had met me at the door and helped was absolutely amazing! Had an issue with my booking as they couldn’t find it, but then ended up sorting a room out for me, couldn’t be anymore happier! Definitely stay again