Tumon Bay Capital Hotel

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Had a taxi.

The room failed to provide a comfortable stay. The room was outdated and did not offer the necessary comfort for a restful visit. The A/C turns off when you leave the room, unable to maintain a consistent temperature. The bathtub consistently clogged during showers. This made the shower experience unpleasant and unhygienic. While the room itself may have been clean, unsuitable for a paying guest.

I was unable to go to Guam due to visa issue. I emailed the hotel and cancel my trip. I didn't get any reply and no refund at all.

location is in the heart of tumon. the view of tumon bay's major hotels on coast beautiful at night...friends who live in guam tokd me do not use tap water unless you know it's filtered except for showering or brishing teeth. room didn't have drinking water so we had to purchase bottled water for drinking. seems 2 elevators were constantly under repair because they alternated using 1 or the other while other was marked inoperable. parking easy on property but it didn't seem like there were many guests staying there. my wife and i walked to immediate area below property but street lighting non-existent until we were in main street below. too many unlit areas where criminal element could lay in wait targeting unsuspecting tourists or visitors transiting by foot...lobby area very dark but front desk always has a rep

This is a great place with great staff and service.

The reason I will never ever ever goto this hotel ever again is all I asked for was a parsel refund for the last 2 days my frend was not had i known this i would have never booked it and i will tell all my fellow airline buds never to stay there as thay are not gest frendlythere and thay would not helpi

As soon as I walked into the room, the floor by bathroom was wet. Sinks in bathroom look like they could use fixing. There was dust from termites under the bed.

Did not made my flight to Guam, so could not stay at the hotel. I requested to cancel my reservation on July 15, 2025 and expedia did not respond to my request. Made serveral attempt to expedia but no answer. So went will I get my money back.

Staff was helpful and friendly however facility is old, dirty and in tough shape. Ocean view in each room with a small balcony. Bathroom is scary. Indoor parking was a plus but elevators are hit and miss. Location is great for walk for dining and site seeing. No micro in room that would have been a plus. Frig was old and the freezer section had no door on it so trying to freeze anything was a waste of time. No kitchen, no room service so eating out was mandatory and the area is overwhelmed with good restaurants' choices but expensive. Many Japanese vacationers so that is why the prices are high in my opinion...food is great but so expensive - be prepared for that. The facility has a nice looking bar/restaurant but has been closed for years...the staff told me that it is only used when Korean students are there and they do their own cooking. Looks like they are staying open hoping for a good buyer who will rehab the whole hotel because of the competition in the area...the location is special. Overall we were able to work around the defects but the was a one in done for us despite the lower price. Our stay was 1 week.

The island flair was great at check in- the rooms are outdated and doors are breaking. Stay away from the pool! Staff is great- property has high potential. The balcony was a highlight.