Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

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Not statisfied as soon as I open the door roaches on floor. I requested my money back. Worst place to stay. I don’t recommend this place.

Checked in for a stay after a very long drive. Staff was rude, specifically Alicia front desk. Lobby stunk of cigarette smoke although no smoking on property. Room was not clean. Will not be returning

Hotel waa sub-par. Upon arrival the first set of doors to the lobby entrance were unlocked, while the second set were locked and needed a key card to enter. Slightly confused I see the lobby clerk behind the desk, looking at me she yells out "Are you checking in?!" While I understand and appreciate the safety aspect of this, its also a huge red flag (got me thinking how bad the crime in the area must be to even lock the lobby doors down). No where in the reservation/booking information does it state a major credit/bank card must be used for a security hold. So cashapp cards (even the one I made the original reservation for couldn't be used for payment). Upon arriving into the first floor hallway, the smell was hot and musky. Not a pleasant odor nor welcoming. Rooms were fairly clean. Tub still had hair in it. I guess for the "price paid" I should've assumed the worst. I will say...I've paid the same price for much better hotels on International Dr in Orlando. Maybe Jacksonville can take notes.

We were having our home tented for termites so had to vacate for several days with our 4 pets. This hotel is located less than 3 miles from our home so very convenient and pet friendly. We had to get two rooms because we have the dog vs cat situation so had to keep the animals separated. Pros: very clean and updated facility, polite & engaged staff, pet friendly, close to home and full kitchen amenities that made meals easier for all. Cons: urban location so very noisy place, especially at night - lots of traffic noise, sirens and trains. My corner room was closest to the intersection and the traffic noise made sleeping difficult. The “complimentary breakfast” consisted of coffee & tea urns with hot water, pre-packaged muffins, granola bars, and instant oatmeal. Very basic. Guests are charged additionally per pet per day and for parking (we had to bring two cars) and that isn’t well advertised on the websites and does add up quickly. Also, we noticed two fire engines there our 3rd day; apparently there was a fire in the laundry room and there was NO NOTIFICATION- no alarms or anything, which is concerning especially with multiple pets we would have had to manage if we would have had to evacuate - we only found out about this when my husband overheard staff discussing it later that day! All said, it met our basic needs in our situation but otherwise wouldn’t stay here.

I would not recommend this hotel nor would I stay at it ever again from drunk people and animals peeing on the floors in lobby staff behind the desk at night time were high of asleep …weed smelling all over the hotel supposed to be an all no smoking hotel that’s a joke …..including my bathroom as people were smoking it and blowing it through the vents money grabbing charge you for you room and they charge you to park you car so you can use the room and I think my dog got fleas from room if the poor thing wasn’t high from staying there owners need to overhaul the management pronto

The hotel was clean and the staff very nice. The room was damp and the air ran the whole time. There was not a hair dryer in the room. It was clean but an older place. The breakfast was just coffee, muffins and granola bars.

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Overall room was clean. There was corners that were not swept. Bathroom was clean . Was not aware of $10 parking fee.

On Expedia, there is no indication of a parking expense, the staff was never at the front desk. The room had a terrible odor. I would not recommend this hotel.

Room was spacious but no coffee maker limited towels and soaps. Staff didn’t have extra keys and the parking was an extra $10 per person. The room smelt very moldy.