Residence Inn by Marriott West Palm Beach

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I recently stayed here, and it was disgusting, to say the least. There were roaches in the sink and crawling around the room, as well as what appeared to be bed bugs in the mattress. I had to change rooms not once, but twice because of how dirty each room was. I encountered unmade beds, cigarettes left on the couch and floor, and numerous other cleanliness issues that made the rooms unacceptable. The customer service also left a lot to be desired. When I first checked in, the front desk employee was very rude and unpleasant. As I continued to report the issues with the rooms, her attitude only got worse. After the second room was also dirty, I called the front desk and respectfully requested a refund. I explained that I wasn’t blaming her personally—I simply wasn’t comfortable staying there with my children given the condition of the rooms. Despite that, she remained uncooperative, continued to have an attitude, and made several unpleasant comments. On the other hand, the manager was very professional and understanding. He immediately processed my refund and completely understood my concerns, which I truly appreciated. Unfortunately, because of the cleanliness issues and poor customer service, I would never stay here again and would not recommend it to anyone.

This hotel was a quick convenient stay for our one night stay prior to boarding the Margaritaville at Seas Paradise cruise ship. The front desk clerk Michelle was so very friendly and helpful. We would highly recommend this hotel.

The property was great, the rooms could be more disabled friendly around the toilet area, love the bbq station by the pool, the staff was very nice

Amazing staff. There were some hairs around my cink upon arrival. They don’t wash the towels daily or make your bed sheets each day like a standard hotel. Otherwise awesome place and perfect location for my trip. Highly recommend staying with them.

Hotel rooms we’re clean staff very helpful

Have a kitchen was the most helpful.

The staff is very patient and professional.

Cleanliness is most important for me when traveling and this property just wasn’t it. I couldn’t sleep well and used points that could have been put to better use but now I know and as a result will not stay at any Residence Inn anywhere giving my experience. Having a smoker also sitting right by an entry door wasn’t ideal also because now everyone is forced to deal with the second hand smoke without choice.

Room was clean, hallways weren’t the cleanest. Breakfast and coffee very very good. Saw 1 palmetto roach in the room. But overall happy to have a 2 bedroom suite

Everything was perfect as usual. The receptionist Michelle was a delight and very helpful.