fami THE GREEN OTARU

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Very easy and close to get to from the station. Staff were pleasant. Coffee and seating in the foyer was very helpful coming in from the cold weather in February. Breakfast was across the road in the other building if you wanted it.

Onsen was excellent on property

良かった

Very comfortable room and great privacy. The onset facilities were excellent as well

Staff was nice but conditions are not good.

The hotel’s location is ideal. Shopping malls, convenience stores, drugstores, food options, and the JR station are all within a 10-minute walk. The hotel also has an onsen located right next to the main building. Self check-in and check-out are fast and convenient.

Check in was smooth and quick. Only downside was our hotel room’s toilet had a really awful smell which don’t go away. Also as our room located at the opposite second building and the access needs to pass by the restaurant which have strong cooking smell. So if you have plan to stay this hotel, remember to request at the main building or just simply just choose other hotel.

Was good location and clean, helpful service

The good -The onsen and sauna are great. Clean and excellent condition. The free coffee / espresso is quality. 2-3 short blocks to otaru station. The bed itself is reasonably comfortable. The large table in the common area of the lobby is appreciated. The bad - this is a run down hostel - even the main building is hostel style. We kind of thought the annex was a hostel andain building more of a hotel. But if you are expecting a hotel, it's not. Rooms are tiny. Carpet and walls in hallway and elevator are dirty. Window frame in room is chipped / worn. Cabinet appears from '70s. Bathroom is a pod and is cruise ship tiny. It just does not feel comfortable here. Breakfast is in the annex building across the street. We checked it out but 1800 yen for runny eggs, ham, and white buns w 3-4 Asian options - we took a pass and found the quality and selection at 7-11 was quite a bit better. All in all, the coffee and the onsen get 2 points each. And the bed gets a point. 5/10 feels too generous. If you can kind of turn a blind eye to some of the negatives I mentioned above and focus on the positive, you will likely enjoy the onsen and the coffee. If you are going to ski, you won't be able to beat the powder snow in Hokkaido.

Covering pretty much what I need. Staffs are nice. Locations good. Public bath is very good. The only thing is need education/guide how to use facility properly for people from over seas. Very nice bath facility but one day was very dirty water, and I was not able to use a large bath tub, so as other a few Japanese people same time in the bath.