Amara Cay Resort

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Always a good time!

It was clean, family friendly, quiet but yet plenty to do. It’s island time so sometimes when you want to do an activity like kayaking the employees take their time or when the coffee runs out in the main lobby it can be a guessing game as to who will fill it. We loved our stay though and they were so sweet to our toddler.

Love this place, but it needs to be better maintained. Up close, everything is looking tired – chipped paint, rusty equipment, busted fixtures. It could go from 3 to 4/5 stars with more attention to detail.

We had a fantastic stay at Amara Cay Resort! The resort was beautiful, the rooms were clean and comfortable, and the pool was the perfect place to cool off and relax. The highlight of our trip was the “Fish Like a Local” experience with Patrick. He provided excellent service and made the experience so much fun for our family. It was definitely one of the favorite memories from our stay! The location was also perfect for exploring the Keys. It was an easy distance from both Miami and Key West, making Amara Cay a great home base for our trip. Wonderful service, beautiful setting, and a relaxing atmosphere—we would definitely stay here again!

The staff was very nice and helpful and the property was very clean.

Let’s see, loud neighbors, dirty pool, small rooms, hot lobby. True tourist hotel.

Excelente propiedad, muy limpia y en perfectas condiciones, la comida del restaurante es limitada en la cantidad de ofertas pero es espectacular en el sabor

Overall it was pretty incredible, very helpful staff, beautiful property that was very well maintained, bar staff very friendly, great food. The location is super convenient.

Excellent Service

My experience began poorly at check-in when I was assigned Room 102, which overlooks the parking lot. At no point during the booking process or on your website was it apparent that a standard room could have this type of view. Had I known this, I would not have booked the resort. When I raised my concerns with the front desk, I was told that because I had not booked a specific room view, nothing could be done. I was also told, "There's a reason they don't post that room online, but it has to get filled anyway." I found this comment extremely concerning. Unfortunately, the room itself was far worse than just the view. Room 102 shares a wall with two elevators and sits directly behind the front desk and adjacent to the lobby. Throughout my stay, I was constantly disturbed by elevator noise, lobby music, conversations at the front desk, guests checking in and out, and children running through the hallway. It was impossible to relax or get a full night's sleep. I specifically chose a resort for a peaceful vacation, but I left feeling exhausted. I reported these issues during my stay and asked to be moved to another room but was told there was no availability, that the hotel was sold out for the next three nights and then there was absolutely nothing that they could do. This was later contradicted at checkout when a different front desk worker asked us how our stay was and when we were honest, she said we “should have said something, and they could have tried to move us.”