ANDAZ 5TH AVENUE, BY HYATT

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We’ve stayed at this hotel during every NY trip over the last 7 or 8 years; probably a total of 10 times. Always found it high quality, except this time. There was construction in a close by room, which no one warned us about when booking. Loud drilling, banging, and vacuuming sounds would start early morning, making it impossible to sleep or rest. I emailed the manager but no response. Very disappointed.

Amazing…

The property is outstanding. The rooms are beautiful, the location is unbeatable, and the front desk staff is genuinely welcoming. Rob and Louis, the night managers, are exceptional and deserve recognition for their professionalism and willingness to help. Unfortunately, the guest services team was well below average. The women answering the phone were sarcastic and rude—to the point that this is the first hotel review I’ve written in years. I chose this hotel in part because of its valet parking. I had to drive my son to an early morning college football tryout, so timing was critical. I repeatedly asked how long it took to retrieve a car. When I asked if it had ever taken longer than 30 minutes, the response became dismissive, and I was assured that 30 minutes was the absolute maximum. To be safe, I requested my car 45 minutes in advance. It still took over an hour. The only reason I got it in time was because Louis literally ran three blocks to retrieve it himself. We arrived late to the tryout, creating an unnecessary problem with the coaches. My son might even have a problem because of this. When I returned, the lady manager who’s name simply don’t recall blamed the third-party valet company. There was no apology, no accountability, and no acknowledgment of the rude attitude of the guest services staff. Hyatt should recognize employees like Rob and Louis, who truly understand hospitality, and address the poor attitude of the guest services team. June 27 2026

Staff make this place, rooms are lovely even if the shower is a bit tricky to get your head around at first. Overall lovely hotel in a great location.

GREAT room, great location , nicest people SUPER Comfy bed!!!! Room service was delicious too!! And fast

An understated luxury in the heart of midtown Manhattan. Great location with easy access to shopping, restaurants and public transportation. I live the high ceilings and spacious well insulated rooms, not to mention the open and modern shower space. I was pleasantly surprised by the email from the manager of the house cleaning, a sign of its commitment to customer satisfaction.

It’s always great!

One of the best stays I’ve had in NYC

Garbage sitting outside our door (not ours) for the day. Check-in: room ready late. Check out: valet over 1 h wait for the car. Not the way to start or end a trip.

Excellent location, right on 5th Avenue. Broadway, Grand Station and major sites are all a short walk away.