Best Western Amsterdam

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Great location to use as home for the five nights we were in Amsterdam. Close to the tram line, restaurants and grocery stores. Room was four single beds which was just what we needed. Made for a great stay while we explored Amsterdam with my family.

Staff went out there way to make sure everything was ok and you was happy

Cleanliness

The mattresses were of very poor quality, and our room was set up with four single beds. During our entire stay, the room was never cleaned and the towels were not replaced. Overall, the housekeeping and room service were extremely weak.

Very neat and up to date! Was the perfect room for three people!

Quiet neighborhood. Good location with short walk to public transit.

We visited Amsterdam during the Pride festivities and stayed at this hotel. Overall, it was good value for money. Getting to and from the city centre takes around 20 to 30 minutes by tram. One thing to keep in mind is that if you're returning after 1:00 AM, public transport options are limited, so you may need to take an Uber or taxi. We booked a room with air conditioning, but unfortunately it wasn't working. We only discovered the issue when we returned to the hotel at around 2:00 AM. My partner went to reception for assistance, but the Indian staff member he spoke with was unhelpful and quite rude. Instead of offering a solution, he blamed us for not reporting the issue earlier, which seemed unreasonable given that many guests were likely out late enjoying the Pride events. His attitude came across as dismissive and condescending, and it left a very poor impression. Thankfully, Sorina stepped in and completely changed our experience. She was genuinely apologetic about how the situation had been handled and did her best to assist us, including trying to arrange for a technician to look at the air conditioning. Although no technician was available that night, her kindness, professionalism, and willingness to help made a significant difference. Situations like these highlight how important good customer service is, especially during busy periods when hotels are operating at full capacity. Her approach turned what could have been a much worse exp into a manageable one.

Good value. Just know that it’s located in a little bit of a sketchy area.

The property was perfect and we enjoyed our stay however we had our friends cancel for to a family death and although i paid the cancellation fee insurance i wasn’t able to get any help and the staff were not very understanding

The location is terrible, the neighborhood in which it is located is dangerous, I ran into a lot of drug addicts and homeless people