Hilton Vacation Club Cancun Resort Las Vegas

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Great Resort

Great pool, and good customer service.

2 hot tubs broken, ice machines on 3 out of 4 machines broken. Room service food awful. Room was clean and nice, front desk easy to check in, the upsale of timeshares gets tiring. Looks like a rundown property

Staff completely ignores you unless you’re part of their timeshare program—it’s a wonder how they get anyone to join, do better please.

Waterslide was nice but drinks are way overpriced and the ONLY priority their staff seems to have is selling you on timeshares. If you book through Expedia prepare to be treated as subclass, it’s a shame. Please do better for your guests.

The pool lifeguard doesn’t know how to do there job

Nice resort, great amenities, friendly & helpful staff, the 2br/2ba unit I shared with my senior mom was great. A kitchen with all the tools you need to cook a meal. With plenty of space and tvs in each bedroom you can have some independence while traveling with others. Our balcony was spacious and a great place for morning coffee. Two random issues though…the bathtubs are gigantic! It’s like they were gonna be jacuzzi tubs but never quite were. The tub wall to climb in is pretty high. I’m 5’7” and the tub came to mid-thigh on me! Opt for an ADA room if traveling with elderly or limited mobility guests as it isn’t an easy step-in shower/tub combo. Also, our kitchen/dining areas especially, just had a smell like someone pan fried hamburgers or something meaty in the kitchen. We stayed 4-nights and the smell never dissipated. (Of course that is a room specific complaint, but it did slightly influence my rating.) Otherwise the place was clean, roomy & comfortable retreat from the busy Strip. Ample free parking was a perk, as parking at casinos on the strip was $25-35/day! There is a major grocery store across the street and many food options—fast food to fancy dinners—within walking distance or easy drives. Additionally there is a restaurant a site with a thorough menu (altho we didn’t eat at it). Security opens the arm to enter the property and a roaming security guard makes the peaceful resort feel even safer. I would stay here again, especially when traveling with others.

We had a great time at Cancun Resort. It was family friendly and great pool and slides. The room was clean, spacious, and functional. We would come back and visit.

Resort was amazing

Excellent!!