MYR Palacio Vallier

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Property was in a fabulous location. Staff extremely helpful and attentive. Our room was massive but was let down by lack of view from balcony and the smell of smoke in the room. Sadly the hotel has little control of ignorant guests smoking in non-smoking rooms!!!!

Beautiful, well located hotel with Lladró pieces decorations. Cozy and good restaurant for breakfast. Great service at the front desk.

We had a wonderful stay at this hotel. The breakfast was first class, with a great selection and excellent quality. The staff went above and beyond to make our birthday trip extra special, providing outstanding service throughout our stay. We would highly recommend this hotel

It was a beatiful ancient hotel with very spacious and romantic room. Really 5 star level

Beautiful Five-Star Hotel, One-Star Hospitality We booked one of the hotel’s top suites for our wedding day so my wife could get ready there. The property itself is stunning, but the service was incredibly disappointing. The day before our wedding, I arranged a surprise bouquet for my wife. Despite having a confirmed reservation, reception claimed I wasn’t a guest and sent the flowers to the wrong hotel, completely ruining the surprise. On our wedding day, we arrived carrying wedding attire, luggage, and decorations. We had already informed the hotel in advance that we would be arriving with a service dog. Instead of welcoming us, the receptionist stopped us at the entrance and made us wait outside for approximately 15 minutes while she tried to verify documentation she clearly did not understand herself. The delay disrupted our schedule, added unnecessary stress, and made us late on one of the most important days of our lives. What was most disappointing was not the mistakes themselves, but the complete lack of empathy, urgency, and professionalism shown by the receptionist. The employee who appeared to be in training was polite and helpful; unfortunately, the same cannot be said for the staff member supervising him. Luxury hospitality is about more than beautiful rooms. This hotel offers a five-star property with one-star service. Management should seriously review how guests, especially those celebrating major life events, are treated at reception.

There was nothing I did not like

This hotel is in a beautiful old villa in a lovely square in the heart of the old town. Great location and property. While some of the staff, including the restaurant servers, were very nice, the man who calls himself the manager was rude, dishonest, evasive and unaccommodating. The rooms are quite pricey, and while some are lovely, the so-called executive rooms are over-priced, dark and inconvenient with a slanted roof which makes the extra space unusable and cramped feeling. We moved to a standard room which was less expensive and at first they told us it was up to Expedia to adjust the price when it was really their call which they later refused, only telling us this when we had checked out. The toilet did not flush properly, there was a huge cockroach in the breakfast floor which a waitress stomped on with her shoe- looked like this was not her first time doing so, and the “ manager” scraped our car and did not say anything. The staff also gave us misinformation about needing restaurant reservations which wasted our time. It’s a shame such a nice property is not better managed and maintained.

Lovely welcome at reception with cava on arrival! Staff were so kind and helpful throughout our stay, their care was much appreciated. Loved the hotel, very tasteful and luxurious. Would love to return but would book a higher category room with a view of the square - our double was quite dark with view of tall building across from alleyway. We enjoyed the rooftop area relaxing in the sun with excellent food and drinks with great views of beautiful Valencia (thanks to barman for the perfect white wine sangria cocktail - am still dreaming of it)

Gorgeous property. Wonderful staff! Great breakfast. Lovely town.

Beautiful hotel in the perfect location!!