MOXY London Stratford

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Great location, handy for London City Airport and transport hub at Stratford. Our experience was marred by our booked premium room having been given to another guest before we arrived. The promised partial refund has still not materialised 3 weeks later.

Stayed at this hotel before. Excellent location. Great hotel

Over priced for an event at London stadium. However the room was cool with air conditioning. The shower was good and nice towels. The bar service seemed efficient too. Within minutes of Westfield Stratford. Lots of places to eat and drink.

Great location for the Take That concert at the stadium. Pleased we didn’t book breakfast as looked pretty basic but would book again for a concert

Clean room and good choice for breakfast

Very central for Westfield and Queen Elisabeth Park. Family spacious, clean and well equipped. Nice bar and restaurant area, very helpful staff.

Great place to stay when visiting Stratford, clean and tidy. Comfortable rooms.

Friendly staff, good checkin experience

A poor check in experience (2.5 hours) & had to change rooms on 2nd night due to aircon not working despite being told on the first night their was no issue with it. During the 2.5 hour check in experience I was told if I want a drink I had to buy one at the bar.

Firstly, the maintenance and cleaning staff were very helpful and friendly, but the staff at the check-in desk were incredibly dismissive. I stayed during a heatwave and the AC in the building is centrally controlled (meaning you cannot adjust the temperature in your room). Having stayed in multiple Moxy's across the world, I didn't find this to be an issue previously even in 40 degree weather in downtown New York City. However, the room I stayed in this time was a whopping 36 degrees and no-one in my party could get any sleep due to the scorching heat. The "AC" was blowing out warm air. I enquired with the front desk to see if they could provide a fan to be told that there were none available. I explained the ridiculously high temperature and asked if we could be moved rooms, we were told no as the issue would remain as the AC is centrally controlled. I asked several times for a room change due to faulty AC and the fact that all the window handles had been removed which prevented us from even opening a window for air. I asked multiple times if someone could check the AC to see if there was a fault and was refused until the third day when they finally relented after two nights of no sleep due to the heat. Maintenance opened up the grill to the AC to find that not only was it CAKED in a thick layer of dirt, but that the system wasn't plumbed/wired in correctly and had, in fact, been pumping hot air into the already hot room during a heatwave. Will never stay here again.