Ocean Dream Cancun by GuruHotel

Hvězdičkové hodnocení vychází z přehledu informací o ubytování (například zahrnuté služby a vybavení) od společnosti Klook a slouží pouze pro informaci.

Solo un ascensor funcionaba por lo que debimos utilizar las escaleras toda la estadía, desde un cuarto piso. Sin servicio alguno, no te dan hielo ni te renuevan las toallas para la piscina cuando se ensucian. Las habitaciones sin mantenimiento, el AC se rompió y demoraron dos horas en cambiarnos de habitación. Enviaron a un pobre señor de mantenimiento que no tenia idea de que hacer. No volvería ni lo recomendaría.

Excelente ubicación

Beautiful

Place is old and needs to be torn down 👇

Everything was as described in the pictures and clean property. Walking distance to a lot of places. Only complaint is the bed was very hard and uncomfortable. Was pleased with everything else.

They wouldn’t allow me to leave. I was checking out, and my dad had another bracelet for the room but he was down the road. They kept me locked in the property behind a gate, and said I couldn’t leave until my dad brought the bracelet back. My dad was going to bring it back, but they forced me to stay there until he came back. The staff were rude and putting their hands in my moms face and being very dismissive. The AC also didn’t work in my room, so I slept all sweaty. It was a crap hotel.

Good

The room we stayed in was PD2. During our stay, we noticed an issue in the bathroom, as there was an unpleasant odor similar to that of wastewater.Fortunately, we spent most of our time outside the room exploring the Cancun area, which made the situation more manageable. However, the odor persisted and was uncomfortable. The parking was not available during our stay because they were paving the entrance.

love the location! not too fond of food and cost!

We booked this hotel through Expedia and arrived around noon, but we were told we had to wait until 3 p.m. to check in. They offered no flexibility; if we wanted early check-in, it was $20 per hour. Even though they said the hotel was 60% full, many families, like us, were waiting in the lobby until the 3 p.m. rush. It was ridiculous—if rooms were ready, they should have let us check in sooner, instead of holding everyone until the same time. That night, we were also told we had to move our car because of supposed construction work. Despite our plan to leave the next day, they insisted we had to move it that night and pay for parking at a lot next door. We asked why we should pay,you guys at the hotel should pay, but they refused. So, we set an alarm for 6 a.m. to handle it. When we arrived, the parking lot next door had no idea about the arrangement. After going back and forth for an hour, the morning shift still didn’t have answers. Eventually, one employee with good English helped us park, but it was a total mess. By the time we left at noon, there was no construction at all. The poor management was obvious—no communication, and the front desk staff was left stranded. While the room itself was fine, the overall experience was exhausting and poorly organized. I wouldn't recommend this hotel... But Valentina at the front desk was very sweet