Best Western Premier Herald Square

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The hotel was super close to Times Square and in walking distance to other attractions. The staff was super nice and very helpful!!!!! Our room was nice, the bathroom ceiling fell in twice but was fixed with urgency!

All of the front desk staff were so kind and helpful, from the sweet girls who checked me in to the man on night shift who gave me an extra hour to check out when I couldn’t sleep. Thank you! I will be back

The hotel is fine for a one or two night stay if one is just looking for a clean, safe, but no frills stay in NYC. The staff were friendly, the bed was very comfortable, the bathroom was well equipped with a good shower and the location is great. Just be aware that some very basic amenities are missing: there is no coffee in the room, and they charged to store our luggage on the day we left (this is the first time we have ever experienced this). But overall, the price was right (especially given the high prices of hotels in NYC) if you don't mind little inconveniences like these.

Small room with dirty floors. Area was so loud and no sound proof between walls or from outside. Can hear TV sound and weed smell all night. The hotel charges $5 per bag for storage - other NYC hotels were free.

Good location, but room details need improvement The location is excellent and very convenient, and the staff are quite friendly, though service can be a bit slow. However, for a 3-star hotel, the quality of the towels was unacceptable. They were very old, rough, and had visible dark stains from previous use, even though they had been washed. I hope the hotel management pays more attention to these hygiene details in the future.

Great location. Room was comfortable.

The staff were very friendly and accommodating and gave me many options to do an early check in and a late check out I appreciate how flexible best western is with their check-in and check out policies though you do have to pay for them. I wish I could be more satisfied with the room I was in. I was not a fan of the wallpaper and I couldn’t properly use the closet because the ironing board was positioned so awkwardly that as soon as I opened it, it came tumbling out. I almost hurt my foot. I wish I would’ve had the opportunity to have my room properly cleaned, though I was in during the hours, where housekeeping occurred, I expressly put the please maintain the room tag on the door, and no one ever came, which led to my room having more trash in it than I would’ve liked. I also found the shower door a little bit awkward, and there were stains on the walls presumably where someone recently spilled something. I would consider best Western for my stay in the future, but I also may be interested in seeing what other hotels have to offer.

The service was amazing and the rooms were very clean. Also the location is very convenient.

The staff play games with you and there’s not always a level of honesty

Room was clean but no coffee maker. Location was great in herald square . One block from Empire State, macys and 10 mins walk to times square. Also great napoli pizza shop