Sonesta Simply Suites Irvine Spectrum

Hvězdičkové hodnocení vychází z přehledu informací o ubytování (například zahrnuté služby a vybavení) od společnosti Klook a slouží pouze pro informaci.

The staff were very friendly when checking in and checking out. Always respectful and helpful when needed. The room was decent for the most part but the curtains were shredded to the point that I wondered why they even still had it hanging up. I would say the stay is fine for a couple of nights but not somewhere I would stay for multiple days for vacation. It worked for me because I was attending a church conference nearby and only needed the room at night to sleep.

The staff were very friendly and had the room waiting for us despite our late arrival. The room was clean and comfortable. Would stay again.

Very clean, staff was great and who doesn't appreciate a kitchen in their room, excellent stay

simple room if you need a place to crash thats not going to cost a lot

Have stayed at this motel off and on for the last 20 years, since moving away from California. The reason that we stay here is the location. It is very close to family. Also, it is probably the least expensive in Irvine. The front desk staff are fabulous. They are all friendly, courteous, professional, respectful, and helpful. The motel has needed to be remodeled for the last 20 years. The building outside has been painted and looks like a brand new building. The lobby is very nice. The carpeting in the hallways is so old and smells bad. The rooms have not been remodeled at all. Lighting in the rooms is poor. Carpet in the rooms is old. Smells bad. Parking in the lot used to be free. Now you pay. Laundry used to be free. Now you pay. Washers and dryers are ancient and smell bad. The gym is nice though. The one positive feature is that it is next door to Hoge Hospital.

I would double check the availability prior to arriving, my friend drove 3hrs to come spend time with me at this hotel, there were rooms available and when he arrived they said they were sold out even though he had a reservation. It was so disappointing.

Unfortunately, I didn’t have a great experience. I was assigned Hotel Room 125 & as soon as I opened the door, it was warm and overly stuffy with a strong smell of dirty/old carpet. To my left was a stove in the kitchenette with a rusted large scratch at the bottom that they covered up poorly with white plaster, the electric stove had a ring of dirty residue. In the restroom, there was a lot of dust in the shelves where they had (hopefully clean towels). The mirror had cracks with rust along the bottom & a yellow dirty ring in the tub. Along the white border of the floor was dirt. Carpet was dirty as well. Nightstand was not clean. I immediately called Expedia and spoke to the hotel attendant to return my key as I could not stay there. I kindly asked for a cancellation & refund & I was told no managers were available until 5/26. They are the only ones that can approve the refund. I clarified as it is strange to have no escalation process but she stated no one was available until 5/26. On 5/25 I was told my request was denied. Very dishonest. Poor customer service. Still have not gotten a call from a manager to address my concerns.

Love having a kitchen!

The staff questions you about your visit and why this hotel etc etc and yet they still ask if they can see who your guest are

Yes; the furnishing was run down. Bedsheet did not feel clean. The bathroom fixtures were loose and needs to be tighten up. I found it peculiar that the handicap bar is adjacent to the toilet because who would want to use the grab bar and exit out of the tub with wet feet next to the toilet bowl, and if you were to enter the tub from this same location it is difficult and dangerous to enter the tub as the end of the tub is at a slope; it would make more sense for the handicap bar to be adjacent to the shower faucet. Whoever did the caulking work around your bathroom needs to learn to do it properly. The exercise room needs cups for the water dispenser.