Grand Hyatt Washington

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The club room feature was extremely helpful, especially when traveling with family. Having convenient access to breakfast, evening food, drinks, and a comfortable place to relax made our stay much easier and more enjoyable. It was definitely one of the highlights of the hotel.

Absolutely the most terrible time I have had traveling. And that’s a lot. I’ve traveled for the military 20 years and stayed at motel 6 better that the experience I have had here

Property was great. Another restaurant on site would have been nice. Also parking included would have been great. Instead we had to park off-site and it was expensive.

Great location. Clean and safe area. Very nice rooms.

Cleanliness was perfect, staff very friendly and helpful. However, be aware if breakfast is not included in your price , the hotel charges a service charge as well as expecting you to tip the staff, which makes it very pricey. Also, you get charged lodging sales tax, destination fee sales tax and destination fee which at over 15% each is quite expensive. However, it is extremely well positioned for sightseeing and visiting the national monuments, and the metro station underneath is very handy

Very nice stay!

Did not like main lunch and dinner restaurant was Oriental cuisine, no other choice of cuisine. Will not return.

The light in the bathroom is on a fixed/non-adjustable timer (around 8 minutes) and will turn off in the middle of your shower, unless you're really fast. The bathroom also has poor ventelation.

Location is very convenient. It situates on the top of Metro Center station. Facility looks beautiful. My room was very spacious. However, my room was a connected room and the insulation is not very good. So, I heard voices of my neighbors that was very disturbing. I requested to change my room to another non-connected room, but I could not get one and had to spend 3 nights in that room. Power-outlet attached to bedside desks were lose and I was not able to push my charger fully. It is not just a convenience issue but also the safety/fire hazard issue that any hotel should watch out for and get all fixed immediately. Two bedside desks had the same problem. This may be the indication that this high-end hotel is not paying the attention to its basic maintenance and details very much. My toilet bowl tank valve was not functioning and water continued to flow to a tank although the tank was full. Another maintenance issue. I was able to fix this is issue by myself by adjusting a little screw. Yes. It is as simple as that, but the hotel did not notice the issue and fixed it before I check in.

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