Extended Stay America Suites Nashville Brentwood South

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We booked the place at least 1 month before for 2 families with 4 young kids. The front desk told us they could not hold the reservation as some people had extended their stay. Instead of our 2 queen beds, they offered us one twin bed in the same hotel and another similar twin bed in another nearby hotel. We requested for a smoke free room and it reeked of smoke. Horrible experience.

The staff was quick to address any concerns

There was zero accommodations for handicapped. The furniture was falling apart. The room smelled of cigarette smoke. No breakfast to speak of. Very disappointing.

Use as a last resort. The best thing was no roaches. The downside exceeds the positive. It’s 3 story but there aren't elevators. To name a few, the tub didn't drain, the microwave didn't have the plastic part that rotates the glass and you can tell food had burnt in it previously, the outside of the fridge/freezer was condensated and leaked water, the flat sheet had 2 holes in it, the outlet didn't have a cover and when I unplugged my phone the charger burned me it had gotten so hot, one of the bedside lights didn't work and were both caked in dust. Stay was 3 nights in June 2026.

The non-smoking room smelled like smoke and were stained. One of our rooms the burner wasn't on the stove. The pictures online are deceptive. The stairs aren't safe leading from the second floor to the third was crumbling. We left within 20 minutes of checking in. I've never done that before.

Had limited service from the staff. Limited amenities. A fight broke out in the lobby area during my stay and cops and ambulance were called

TV and remote didn't work, plug ins did not work , 2 of them. Reserved 2 rooms, were in different buildings. Sent to room 301, was no room with 301,so assigned different room Won't stay there again .

I would NOT stay here again. The staff was pleasant but otherwise the room was completely unacceptable! Here’s just a sampling of the issues we had: 1. “Free breakfast” was instant oatmeal packages only. Ignore the pics that show other offerings like granola bars and packaged muffins as they aren’t offered. 2. No kitchenware in suite (had to ask for kitchenware and was told “we don’t leave things in the suite because people steal them.” I expect to get what I paid for and don’t expect to have to go to a different building to get stuff and then walk back and climb 3 flights of stairs to bring it to my room and discover I have 2 forks, no butter knives, and only plastic spoons.) 3. No cups/glasses at all so had to cup my hand to get water to rinse after brushing my teeth! 4. No kitchen or living area trash can. Just the tiny bathroom trash can which doesn’t help with food waste. 5. Large stovetop burner wasn’t attached properly so we couldn’t use it. 6. No dish soap so couldn’t wash the few kitchen items I had to get from the desk attendant. 7. There was an approx 2 inch hole in the kitchen countertop. 8. Toilet seat wasn’t properly attached so the seat shifted every time you sat.

Breakfast, coffee, tea and oatmeal. Had to get a hair dryer and cooking items from the office as they don't have any in the room. My 75 year old wife was using the grab rail while going down the stairs and it came off the wall, she nearly fell down the stairs. We will not stay here again.

You get what you pay for, but the room smelled like smoke, and everything was falling apart. Bed was clean.