Hotel Omni Mont-Royal

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This is a very comfortable and welcoming 4 star hotel. It’s centrally located within walking distance of museums, galleries and a multitude of dining options. Staff is friendly and accommodating. The rooms are clean, comfortable but could use a little refurbishing. Overall, a great choice for a hotel and one that I would highly recommend.

Nice size room looking over Mt. Royal!

For us, the fitness facility is key in choosing a spot. The Omni 'boasts' a 24/7 operation, but it is grossly neglected (dirty and in disrepair). Filthy floors, treadmills are not properly maintained (my spouse owns a gym and oversees maintenance, so she knows when equipment needs it). No signs in the gym reminding patrons to put their stuff away - so between the filth and this, people leave it a mess. Also, no signs about no kids - it is not a playground, but it's used as one - total turn-off for someone wanting a good workout. Even more disappointing was that we reported the condition to front desk manager and the next day they had cleaned an 8' section under the free weights and nothing else. We were given passes to use the hotel's gym across the street, but that is not what we signed up for when booking. The hallways on the floors where the rooms are is no different. I saw a vacuum, but maybe that was just for effect as they don't use it. It's too bad because the staff are pretty good and the location is excellent. Whoever has bought the property needs to start with the basics. The hotel is dated, but that can be offset with attention to detail and some basics. In reply to the concierge's boilerplate marketing message about our next visit, I asked for a credit and was told that because the hotel was in transition (ownership) it was not possible. Part of her reply is attached - that it took my reporting to get it together and clean is silly. We won't be back.

Great location. Areas of service - valet, bar and restaurant- were under staffed during McGill convocation week which must be one of the busiest weeks at the hotel

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This is a pretty property and my room was quiet and lovely. There was a problem with the drain plug in my room ( 1215) though, so I couldn’t take a bath like I had hoped after many miles of walking . My room coffee maker in the morning was also not working properly which was a disappointment - but the coffee the hotel offers in the morning made up for that . Hotel staff were fantastic ! Linens and bed were top notch ! And location can’t be beat ! Overall , I’m glad I had the opportunity to experience this hotel ,

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There was some towels missing but aside from that loves our room and loved the property- great lovcation

It’s old hotel and bathrooms need to be updated. Coffee machine was broken

Great location . Average hotel with few amenities and mid range pricing .