Urban Anaga Hotel

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We had an excellent stay at this hotel. Everything was wonderful—the room was clean and comfortable, the staff was friendly and helpful, and the overall experience exceeded our expectations. One of the best things about this hotel is its location. There was no need to rent a car because the public transportation was excellent and within easy walking distance, making it very convenient to get around.

There is a nightclub at the very top of this hotel which you need to be aware of and there was no mention of any gym/fitness facilities. The staff were very helpful though and responsive to any concerns/questions. 7/10

Positives: Friendly front desk staff, a large clean room (#408), comfortable bed, and effective air conditioning. The hotel is centrally located for shops, restaurants, and tram stops. With the windows closed, the fourth-floor room was generally quiet. Negatives: The shower area in room 408 has a large clear glass window, offering no privacy. We had to cover it with towels. The rooftop terrace bar is a separate business with its own entrance, which may make hotel photos appear misleading. On Saturday evening there was loud music from the terrace, although it was not audible in our fourth-floor room; higher floors may be affected more. Street noise is to be expected due to the central location and nearby tram lines. During Carnival, noise increased significantly, with a nearby bar playing loud music until 4am on our final night. With windows open, early-morning noise from people outside and cigarette smoke from staff smoking below was also noticeable. Night-time refuse collection added further disturbance. Overall: The hotel is clean, comfortable, and very well located, but we would not stay again. Rooms do not have balconies, and the rooftop bar is not part of the hotel. While most nights were reasonably quiet (earplugs recommended), noise can be significant during busy periods such as Carnival. We did not use the hotel breakfast, so cannot comment on dining. Summary: A pleasant central hotel with good rooms, but if you want outdoor space or guaranteed quiet, particularly

Lovely spacious executive room with fridge and hob, kettle etc Not that we cooked! Bathroom great. No noise during our midweek stay Staff friendly and helpful. We arrived early and as our room was ready we were able to settle in Excellent location

Great room ,cleaned and great staff

Lo bueno: La habitación estaba muy limpia y era bastante amplia. Bastante silenciosa, en nuestra experiencia. La cocina funcionaba perfectamente; había una sartén, una olla, una tabla para cortar, una pala y lavavajillas. Hicimos uso del gimnasio y a pesar de ser pequeño tenía lo suficiente para poder entrenar. Lo malo: Daba a un patio interior y no tenía mucha luz. La tercera cama es un sofá cama y no era especialmente cómoda.

Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique

A lovely hotel with good wifi and huge Executive rooms! Also in a good location to walk to the centre of Santa Cruz.

Yes

Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.