Royal Retreat Villa's Lembongan

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We had a really disappointing experience. We arrived early on our arrival day, hoping to leave our luggage and head out. The staff member on the front desk said the room was being cleaned so we could check in early in an hour or so if we would like. We agreed to pop back then after getting a bite to eat. When we returned we checked in, unpacked some items and headed to the beach. Upon return we were told they had accepted another booking for 9 rooms and so we would need to move to another one of their properties. They had packed up our room and would drop us by bike. We could then return the following day to stay in the hotel for our remaining 2 nights. Whilst we can’t fault Putu and his colleague who helped and were the middle men having to pack and move our stuff, I’m extremely disappointed with the owner for being greedy and taking on additional bookings which were only for 1 night and messing us around. Not once did the owner apologise or communicate these changed to us. I contacted hotels.com to request a partial refund for that night and the inconveniences but the owner refused. This is extremely disappointing and I really feel for the staff that were working as they were great and it shouldn’t reflect on them.

Ihanan positiivinen ja avulias henkilökunta. Uima-altaasta ei malttanut poistua. Aamiaisen annokset olivat runsaita. Rauhallinen alue. Yövyimme kaksi yötä ja olisimme voineet olla pidempään.

使用hotels.com 首次遇上double booing 入住時櫃檯滿房 只好安排到隔壁 感覺是一家經營鬆散的旅宿 無法給好評

We‘ve stayed for 2 nights and the accommodation was great. We had a huge private hut and have done a snorkeling trip to Manta point and crystal bay with a private boat (we were only 4 people). The staff was great as well- thanks for the nice stay!

We were unable to stay at the property due to the hotel room having a problem or so we were told.

Everything was great. Location, room/villa but the air conditioning would always be blowing on your body no matter how much we tried to adjust it. It would reach a temperature and become hot instantly. I would suggest either somehow moving it or a sheild of some sort to stop the cold air hitting directly where you are sleeping. Bed was very comfortable but temperature just wouldnt get right. Fantastic grounds and great breakfast!

A great family stay at Royal Retreat. Nice clean bungalows and pool. Ketut helped us arrange daily activities. Highly recommended.

Awesome, nice and clean location, sucks only breakfast was available

Beautiful Hotel. Beautiful room. very nice staff.

Delicate decoration of the room, the soft lawn and beautifully arranged garden - I had the most amazing stay here. Even though it's a little far from the main street, with scooter it wasn't a problem. Worth the stay.