PARKROYAL Serviced Suites Jakarta

Hvězdičkové hodnocení vychází z přehledu informací o ubytování (například zahrnuté služby a vybavení) od společnosti Klook a slouží pouze pro informaci.

Biggest problem: The lifts weren’t enough to service such a massive tower, every trip in/out took more time than necessary. And the food needs a major improvement. Room service and housekeeping was very slow. Otherwise, the room itself was nice.

Great hotel.

Will come back; location also convenient

Had another wonderful stay at Park Royal overall. The service staff, from the doormen to the front desk and call centre team, were courteous and helpful throughout our stay. There are a few areas where the hotel could improve its operational processes: 1. Prior to check-in, we requested an additional bed and two sets of duvets as we were arriving after 10pm with a very sleepy child. While Guest Services confirmed the request, a subsequent email from the Front Desk seemed to suggest otherwise, which was confusing. Upon arrival, the room was not fully prepared, and the additional bed and duvets were only set up after we had entered the room. Unfortunately, this disturbed our child and resulted in a difficult first night. I would have expected while waiting for the room to be ready, the additional request would be part of it. 2. During our stay, requests for additional blankets and duvets took longer than expected to be fulfilled. We understand the hotel may have been busy, but there is room for improvement. 3. This was our third visit, and on each occasion there was a delay in room readiness. Most notably, on this stay, despite arriving well after 10pm, there was still a wait before the room was ready. That said, these issues would not stop us from returning. Park Royal remains one of the better family-friendly hotels we have stayed at, and we hope this feedback helps make an already good experience even better.

Lovely hotel, near a brand new mall. Well located. Staff are wonderful. Rooms are new and very nice. High floor, great views.

It was a pleasant stay that sets the standards of how a hotel stay experience is suppose to be like in Jakarta. This is perfect for family

We loved the modern space of our room. All the amenities you need ate provided. Very comfortable beds and a well laid out space. Excellent location of the hotel as well - close to all the shopping, restaurants and cultural sites. Staff were amazing and extremely helpful. Highly recommended this hotel.

I suffered with bed bug bites, a number of.

Abit on the steep side but excellent stay

Room is clean. Staff very friendly love the view and the kitchen.