Jozankei Yuraku Soan

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The staff was wonderful and we enjoyed our trip but the rooms are a bit dated and the temperature of the onsen was too hot (for someone from the US)

Jozankei Yurakusoan was easily one of the highlights of our stay in Hokkaido. From the moment we checked in, it was clear that a lot of thought had gone into creating a relaxing and memorable guest experience. Every little detail from the warm hospitality to the thoughtful amenities made us feel well looked after. The biggest highlight was undoubtedly the onsen. The public hot spring baths were excellent, and our room even came with its own private bath, which made for an incredibly peaceful way to unwind. On top of that, the hotel also offers four private onsens that guests can reserve and enjoy, making it easy to have a more intimate hot spring experience. Guests are provided with comfortable yukatas to wear throughout the property, and shoes are left at the entrance, creating a clean and relaxing atmosphere that quickly feels like home. One of our favourite touches was the complimentary late-night ramen served from 10 pm which was a simple but thoughtful treat after an evening soak in the onsen. Parking was also convenient thanks to the automated parking garage. Whenever we needed our car, a staff member was always on hand to help retrieve it promptly, and the service throughout our stay was consistently warm and attentive. The only area that didn’t quite meet our expectations was the kaiseki dinner. While a few dishes were excellent the others were a bit of a miss. Breakfast was similarly elaborate, with multiple courses that felt a little overwhelming for us.

Had a relaxing stay. Staff were awesome!

I booked the "Universal Room 36sq, Non Smoking, 2nd to 3rd floor, with Hot Spring Bath." The room was clean, comfortable, and quiet with two twin beds and a private hot spring bath. Booking this room included breakfast for two daily, even though I was traveling solo. The breakfast is a Japanese-style breakfast that comes with many small dishes including miso soup, rice or porridge, a lot of seafood and typically two small meat dishes each morning. There are separate female and male public onsens (hot spring baths), as well as four private hot spring baths in a separate location, each of which is open air but protected from the elements. The onsens are lovely. I had a 90 minute massage that was very relaxing, highly recommend. The staff is extremely accommodating and kind. Some staff speak some English, though I recommend having the Translation app available to help with communication if needed.

Breakfast menu was below average, non of the staff spoke English it was very difficult to try to communicate with them , I made my booking without the dinning package I decided to added on upon my arrival , the dinner for each person is approx 2000yens equivalent to usd70.00 x 2 usd140.00 . The 1st night dinner was very disappointing then the next morning I went to the front desk use Google Translate to communicate with the staff they do the same to com with me finally

Wonderful rooms. Dinner and breakfast were great. The onsen was amazing

Great Onsen facility 👍

We loved our room which overlooked the river. The staff was incredibly welcoming and helpful, especially with overcoming the language barrier. It is really hard deciding on which ryokan to go to but if you're looking for a more intimate and traditional experience, this is a great option! They had a private onsen in our room, public baths seperated by gender, and four private baths as well. All of the facilities were beautiful and very clean!

Be warned that the luggage can only be stored in the hotel before 1:00 pm on your check-out day, and you are not allowed to stay in the hotel afterwards. No exception and the staff said that is a rule which is understandable. So you have to pull your suitcase around if you still want to tour around Jozankei.

The location is good. But the food is not that great if you are not a fan of sashimis. Also allergic to crabs and was not informed about them in the menu. And there is no replacement options.