Loom Athens

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Good location

Our stay at loom was good, the property was clean and had enough space for us. We had breakfast option but were not able to enjoy it, we stayed for 2 nights, first day we had to leave quickly to make it to our tour and didn’t have time for breakfast, there is alot of traffic and uners take long! Next day we also had to check out early to make our ferry but the breakfast looked like they had good options like juices, coffee pastries, etc. When paying for the stay, I elected to pay at check-in and my credit card blocked the charge since it was international, we use the Apple credit card so they do not ask you to put in a travel notice but might still reject payment and ask you to authorize. This happened the day before check in and when I noticed I authorized the payment, the hotel was able to process on the third try and even sent me a receipt saying the payment was processed but they requested for me to send them a picture of the cc charge to make sure the payment went through.this was no problem, I emailed them the picture of the charge and it said pending on it since it takes credit cards a few hours or days to fully process transactions but they requested for me to send another picture of the processed fee because that said pending on it. I think this was a little overboard since they already had a receipt saying it was processed. I felt they were giving me a hard time for no reason and this was very inconvenient since I was in the airport on my way to Greece.

I knew this was a budget hotel and adjusted my expectations accordingly, but even considering that, the experience was disappointing. I requested a street-facing room when booking but was assigned a small room overlooking a noisy, dusty construction site. The room also appeared significantly smaller than the one shown in the hotel’s website photos, which I found misleading. Communication before arrival was unnecessarily repetitive, with staff repeatedly requesting information I had already provided. As an Expedia Gold member, my booking included a complimentary upgrade subject to availability. Higher-category rooms were available on several booking platforms, yet management insisted there was no availability. I took screenshots and will be raising this with Expedia, as it appears inconsistent with the advertised VIP Access benefits. The room was not properly cleaned, with long hairs present throughout, including on the bed. The mattress topper was worn out and uncomfortable, and I woke up with back pain. During my stay, housekeeping did not clean the room, empty the rubbish bin, or replace the towels. Breakfast consisted mainly of inexpensive pre-packaged items and offered very limited choice. After the first morning, I preferred to have breakfast elsewhere. Overall, the stay did not meet my expectations. Based on my experience, I would not stay here again or recommend it.

Good property just 20 mins walk from tourist area.

Things have changed since I last stayed here. The wonderful staff who used to be at the front desk are gone. Functionally there is no front desk staff any more. You let yourself in with a code and retrieve your room keys from a lock box. All communication with the hotel is by email. You will receive emails that verge on harassing until you provide your passport details before arrival. I woke up to a message the morning after my arrival asking what time I was going to check out -- even though I wasn't checking out that day. This used to be my favorite hotel in Athens but after this stay I cancelled my next booking for later this month. It now lacks any sense of Greek hospitality. And it seems that while it is contributing to the gentrification of the neighborhood it is no longer providing front of house employment to people who live in the neighborhood. And the labour that those people used to do is now being off loaded on to guests.

Cheeky little stay in a cute and livelly neighbourhood. Very clean and beautiful designed

We absolutely loved this place. Vibrant neighbourhood. Great hotel. Great value. Lovely breakfast. Just perfect. I would stay there again in a heartbeat.

This is a really awesome place to stay in a v cool neighbourhood. It's kind of a self-check in hotel but they do respond to queries well and breakfast is provided in the downstairs area as usual. The room was clean and comfortable. Wifi good. Smart TV big. Nice toiletries and lovely aesthetic throughout. Important to remember the entry code because you need it twice to get in to the build but they send that in your check in instructions so that's great. ONLY thing was missing was a teaspoon, and a daily nespresso pod refill. Such a nice hotel-apartment, would definitely stay again.

We loved our stay at Loom and would definitely stay there again.

Very nice room with small garden. Access was easy and the area was pleasant and quiet. Breakfast was disappointingly mediocre.