Mercure Paris Arc de Triomphe Wagram

Hvězdičkové hodnocení vychází z přehledu informací o ubytování (například zahrnuté služby a vybavení) od společnosti Klook a slouží pouze pro informaci.

.

The proximity to metro and the etoile

The Hotel Mercure Arc de Triomphe Wagram is in a really great location (minutes, and I mean 2 or 3, from the Arc de Triomphe) and provides good accommodation at a very reasonable price. Yes, the rooms are small (the whole hotel is small) and the services are limited but the place is clean, efficiently run (by a mostly young and enthusiastic team) and the breakfast is absolutely fine. For this location and at this price, it is perfect for a short stay in Paris.

The room was cleaned daily. The staff were pleasant and helpful. Location was also excellent.

Amazing location, very convenient to walk around, many bars around , jst 30 seconds walk from arc de triomphe.

L'emplacement super et le personnel est très gentil merci beaucoup et je vais recommander votre hôtel

⭐☆☆☆☆ 1/5 Very disappointing stay. We booked through Expedia, which prominently advertises transparent pricing and a final total cost. Yet when we arrived, Mercure Hotel refused to give us our room key until we paid an additional €8 per room, per night fee that was never clearly disclosed during booking. The city tax on the hotel’s paperwork also appeared to match the city tax already shown on our Expedia invoice, yet no one could provide a clear explanation of the additional charges. After a 10 hour flight we just wanted to get to our room, and I felt they knew this. The customer service was even worse. On the third morning of our stay, after two nights in the same sheets, I removed the bedsheets and specifically asked the front desk to have them changed. I was told it would be taken care of. When we returned later that day, the sheets were still unchanged. I called the front desk and was told housekeeping had already gone home. A short time later, a member of housekeeping contacted me directly to explain that she never saw the dirty bed. Interesting, because I thought housekeeping had already gone home. Also, the sheets had been removed from the bed and the front desk had already been notified. The recurring theme throughout our stay was simple: excuses instead of solutions. Unexpected fees, contradictory explanations, and poor customer service. I would not stay here again.

The location was very good, near train stations, Champs Elysees and buses. The staff was very friendly and helpful. The hotel was very clean and comfy beds and pillows. Would definitely recommend and stay again.

Great location, lovely staff and

Nice hotel, we were given adjoining rooms as we had children with us, noisy area however to be expected in the city.