The bus was huge with the word KLOOK written on it, just so we won't miss it. The driver was friendly and we left the meeting place on time (8:30 AM). There weren't any other passengers so we got the entire bus all by ourselves. It was a smooth ride, with aircondition and pleasing music. Overall, it was great compared to the one we took from Ba Na Hills going back to Da Nang area. Just a tip: if somebody from Klook calls you for a change of schedule, do not agree. You already paid for the service for convenience so they must ensure that they deliver the service as part of the deal.