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FAQs
What is the cancellation policy?
Depending on your payment choice, the cancellation and refund policies may be different.
Cancellation before pick up
a) Pay now: Please refer to the Terms & Conditions from your booking details found on the Bookings page. Depending on the operator, you may be able to cancel for free any time before pick up or specified hours/days before pick up. If you cancel after the specified deadline, you may be charged with a cancellation fee or not be able to get a refund.
b) Pay partial: Find the “Cancellation Policy” from your booking. The free cancellation deadline should be specified there. Click "Apply for refund” to proceed with the cancellation. You’ll get the full refund if your booking can be cancelled for free. Once the free cancellation time passes, no refunds will be given.
c) Pay at pick up: Find the "Cancellation Policy" from your booking and click "Apply for refund”. Your booking will be cancelled without any fees charged.
Cancellation after pick up or no-shows
a) Pay now: Once the rental period starts, no refunds will be given. No refunds will be given for “no-shows”.
b) Pay partial: Once the rental period starts, no refunds will be given. No refunds will be given for “no-shows”.
c) Pay at pick up: Your booking will be cancelled without charge for “no-shows”.
Your booking will be regarded as a “no-show” if you don’t pick up the car at the scheduled time, or if there is a lack of necessary documents, failure to meet the rental qualifications, or a lack of sufficient deposit amount.
Where can I find my rental car's insurance coverage?
Check your voucher for the insurance details of your rental car.
You can also find your rental car's insurance coverage on the booking, or when picking up your vehicle.
For more information about your rental car's insurance, contact the operator number listed on your booking voucher.
Can I pick up the car at one location and return it at another location?
Yes. You can pick up and return the car at different places. However, you will be charged a one-way fee. All types of fees that you have to pay (one way fees or other additional fees) will be clearly stated at the time of booking.
After you pick up the car, please contact the rental provider directly if you want to return it to another location. You can find the telephone number in the rental agreement that was signed when picking up the car, as well as on the voucher.
What payment options are accepted?
You can book your car using most credit cards and a few debit cards. You will be informed about the payment options that are accepted while you're booking.
It is strongly suggested to fulfill the payment with a credit card in the name of the lead driver. If your reservation is paid by someone other than the lead driver, you may need to present supplementary documents when the booking is reviewed for some security reasons. However, you don't have to use the same card to book your rental car on Klook and pay the deposit at the counter desk.
IMPORTANT NOTE: When you pick up your car at the counter, a valid credit card in the name of the lead driver must be presented at the rental desk to pre-authorize or charge the deposit. The credit card(s) must be embossed and a PIN number may be required. In case you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card, or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no refunds can be made.