KOKO HOTEL Ginza 1-chome

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Super convenient location for shopping new and vintage shops! Extremely helpful and kind reception desk employees! Clean rooms with many extra conveniences!! Great experience. Thanks!

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The hotel's location was not as convenient as I expected for a Ginza hotel. Since we had a JR East Pass, the nearby Metro station could not be used with our pass, so we had to walk about 18 minutes each way to Tokyo Station. This was especially inconvenient during heavy rain. The hotel was also farther from attractions than expected. It took over 25 minutes to walk to Tsukiji Outer Market and about 15 minutes to Ginza department stores. I would prefer staying closer to Tokyo Station, where we stayed earlier in the trip, as it made traveling around Tokyo and to other cities much easier. The biggest disappointment was the housekeeping system. Guests must place a sign outside the door to request cleaning; otherwise, the room will not be serviced. Even after requesting cleaning the next day, the cleanliness level was below our expectations. We noticed many guests carrying their own trash to the lobby because their rooms were not cleaned. The hotel does not provide 24-hour housekeeping. Guests need to go to the front desk to exchange towels. The front desk staff were polite, but their English was not as clear as other hotels we stayed at during this trip. The hotel only has two washer-dryer machines, and there is no real-time laundry status display. Overall, the location, housekeeping system, and guest convenience did not meet our expectations. We would not stay here again.

Our room is small which

We lost one of the room keys and they wanted to charge me 2000 yen for a replacement key. I told them to forget it.

Great

Really bad experience

The location is very good.

Great!

Hotel is okay. The fridge was broken. And also some power outlet Staff were helpful they let us transfer to other room but the room but there is also a problem, the safe is broke too.