Mvngata Beach Hotel

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DONT STAY HERE!! I go to boutique hotels in Mexico twice a year. This was the worst experience I’ve ever had. Terrible customer service, terrible amenities, awkward small pool and poor beachfront. I paid for five nights and left after one. Of course, they denied any refund at all.

My solo vacation at this hotel was outstanding. I wanted a quiet and peaceful vacation. The staff and location exceeded my expectations! Everyday I was recognized by name, treated with such kindness and made to feel welcome. The front desk helped me with any questions or issues. Ann was absolutely amazing. She loves her job, and it definitely shows in her warm and caring attitude. The restaurant spoiled me daily at the rooftop pool with excellent food and daily help reserving private covered beach bed due to my vitiligo and sun sensitivity conditions. Sandra was a godsend! She was my most favorite person I met during my stay. This lady looked after me helped reserve beach bed and kept me hydrated and well taken care of. She actually made me coconut water from a coconut she bought from a vendor on her way to work! The spa services I had were excellent! Claudia, Daisy and Pedro each gave me separate spa treatments and they really care about you and you will be very pleased. The whole restaurant staff (victor, Rafael, Sandra and more made dining excellent! Food was great, room spacious and gorgeous with a beautiful view and I was consistently met with great hospitality every day of my vacation. Also, I got to know the gift shop employee and bought some lovely items. She has a great selection of items and very friendly. Five stars for the room, rooftop pool and restaurant, beach area and entire staff. Muchos gracias for everything.

WORST PLACE TO STAY. TWICE THEY CUT THE WATER WHILE I WAS TAKING A SHOWER. I ORDER FOOD SERVICE AND THEY CLOSE KITCHEN AT 10:00 pm . MAKING LOUD NOICES IN THE MIDDLE OF THE NIGHT AND EARLY IN THE MORNING. THE RESTAURANT WAS GOOD and the staff were great BUT TO REST I DONT RECOMMEND. I STAY IN ROOM 303

Room, staff everything was amazing, a bit pricey but had a wonderful stay!

Everyone was great, the rooms are very comfortable, the views are amazing, and we slept so well. For these reasons, it’s why I returned to this property. The only thing that really missed the mark for me was the food. It was expensive and mediocre at best and the menu lacked options. There also weren’t other convenient options nearby.

I truly enjoyed my solo stay here for a couple days ocean view from the infinity pool is breathtaking! The room was beautiful the shower. Was amazing the aroma around the whole property smelled so good !! Enjoyed the full moon celebration they had one night with live music and they had a telescope for amazing views of the moon ! Everything was great expect not able to swim in the beach in front of hotel but if you went little further down you were able to. Food was okay Think it could have been better it is secluded so you really don’t have another option other then hotel food I did have a massage on property massage was amazing relax full it was done outside by Pedro he did a great job and I’ve had massages done all the time it’s hard to get a therapist that really knows what they are doing . Massage was expensive I think it’s the most expensive massage I’ve paid for to be honest . But overall came back to USA suggesting this hotel to all My co workers can’t wait to be back !

It’s a beautiful resort but not a lot to do there. There was only one restaurant open when we were there (rooftop). The food is marvellous but very pricey. The staff were really friendly but there were operational issues with the way that food and utensils were provided. Rather than leave salt and pepper, napkins, hot sauce etc on the tables we had to ask for them each time. So they might bring salt but not pepper, or forget syrup for pancakes. I think serving staff needed more training and better overall systems. .

Overall always great service, great facilities!....love it there!

Let’s start with the pros. The front desk staff were friendly, fast, and very accommodating. Service overall was good, and room service was quick. The room is definitely a strong suit. We booked an ocean view room. You could see the ocean from the second floor, though the view was partial. The room was very spacious, with a separate restroom and a large walk in shower. There was also a mini fridge stocked with water, beer, and sodas, plus a safe for valuables. The bed was very comfortable. Room service prices were reasonable, we spent around $200, give or take, which felt fair. The beachfront massage is highly recommended, and the pancakes were really good. The rooftop infinity pool has a beautiful ocean view, though it is not heated. WiFi was easy to use, no password needed, and strong in most areas, with only a few dead spots. The private beach area was peaceful and less crowded. For improvements, most activity shuttles do not pick up at this hotel. If you are going to places like Xcaret, you will likely need a taxi. The hotel is somewhat hidden. The wings were not great, and rooftop service was slow due to limited staff. The hotel is quiet, with low noise after around 10 PM, ideal for relaxing. Overall, we recommend it if you’re looking to stay away from the party crowd and enjoy a quieter atmosphere. Staff is friendly 100% of the time.

Room was great. Staff was nice. Only issues were getting into town (use InDrive App). Also no ATM so bring pesos.