Lotte Hotel Seattle

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The trip was not worth the price. On the first night when I arrived late due to a delayed flight, we checked into our room. The staff was very nice, but we had a leak in the ceiling coming from our light. We went up to the front desk they offered to put us in another room that was upgraded, but it was one king bed and I was staying with a friend when I mentioned that we have booked a double bed. They said they could put us in a room, but it would be a downgrade. Since I paid money for the upgrade, my friend and I were forced to share a bed for a night. We then went up to the room and asked to switch the next day because it was uncomfortable, and then we were put in another room that was directly across from the loud ice machine and the Nespresso coffee machine didn’t work properly. For the amount paid, this was unacceptable.

We LOVED this hotel!! We came from the W Seattle the night before. The views are incredible, the lounge / reception area was a great place to hang out and the food was AMAZING. The bay view rooms especially are phenomenal. I'd probably choose a bay view before an upgraded room if given the choice. (We had an upgraded room and my parents got a beautiful bay view with their standard choice!). All in all, we were very impressed and would choose this hotel again in a minute!

Room was super clean. The staffs were extremely friendly and knowledgeable of the area. Lexus Hotal Car Service was easy to use.

Great location and excellent dining options on the 16th floor.

Great location and overall feel of hotel. Restaurant was great as well! Would definitely stay here again

The room was clean but the mirrors, and there were a lot of them, were filthy.

The Hotel Lotte in Seattle is a nice four star hotel, but a little weird. It's located within the middle section of a large office building in downtown, occupying only floors 4-16. The lobby isn't on the first floor, but on the 16th along with the restaurant, and all the rooms are on floors below this. The service was great and our room was very clean, but I did notice a bit of a musty smell on some towels. However, my nose is very sensitive to this and my wife didn't really notice. The bigger issue I had was with the functionality of the room which seemed to be compromised in the name of art and style. There are mirrors everywhere except where you need them most, above the bathroom sink. Instead, there's a large window that opens up to the rest of the room. I'm not sure why you'd ever need this. To shave or put in contact lenses, you have to use a small countertop mirror (non-illuminated) that you have to bend down to use. The lights in the room are integrated into two wall panels near the entrance and night stand which let you control them remotely, but I could not figure out how to turn on just the hall lights without the other lights in the room. There just doesn't seem to be enough buttons to cover every combination of lights. We also had an issue with our shower faucet being stuck on scalding hot, but I don't know if this was an isolated or common occurrence. The restaurant food, service, and view were excellent, and the business center useful.

Good location in downtown Seattle. Very helpful staff. Bellmen always available and courteous. Breakfast menu excellent, though somewhat overpriced. Because this is a large hotel, it’s particularly well-suited to conventions and events.

Beautiful hotel! Artful, comfortable with excellent service from the moment you walk into the door to the moment you leave. Highly recommend.

the staff was amazing and went above and beyond in every way. Bed is comfortable. Hotel is beautiful and clean & the breakfast was absolutely delicious with a beautiful view. Would definitely recommend