Homewood Suites by Hilton Dulles-North/Loudoun

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

Plenty of space for a family. The entire facility is kept clean and the staff were always available and helpful

I dropped two keys at the reception when I checked out, but they said that only one key, and deducted $3.03 for one key. That is not good.

Great service clean rooms and quick check in great for family and gathering

The hotel was "okay". The room was clean and spacious. The hallways could have used more attention; paper rubbish sat on top of a waste container for two days and there was loose paper on the elevator floors. It was a safe facility and although we didn't use the pool, there were families having fun in it. The complimentary breakfast was well below average compared to other hotels offering free breakfast. Most of it was tasteless and the coffee had a peculiar aftertaste. However, the staff was exceptionally pleasant.

Requested king bed, got two queens. Breakfast was mediocre. For a good breakfast try the NY deli a few doors down

The “handicap” bathroom was a veritable obstacle course. I would be amazed if you haven’t been sued MANY times by handicapped travelers. I’d ask your GM to use the toilet once. You cannot access the toilet without slamming your head into a useless shelf. Plus, every time you sit on the toilet, if you are 6 foot or taller, your forehead slams into the same shelf. It is definitely NOT helpful. It is DISGRACEFUL.

We thought it was a lovely hotel.

Once in the room discovered no bed sheets or pillows for the sofa bed. Tried to call, the phone was not connected and could not find the phone jack. Was attacked by the breakfast grill lady after being advised by the front desk to get breakfast down the hall at the Embassy Suites. Forced to return to the front desk for confirmation to only be told by the grill lady that she will only serve us this one time. Didn’t know the grill lady owned the hotel?? All this to have a breakfast barely suitable for human consumption. I’ve stayed at the Embassy Suites plenty of times and have never had to deal with any sort of problem in the past. Needless to say I was not happy with the hotel and the staff. I’ll have to really think hard about staying with them in the future. 👎

Clean room and very spacious.

The only meat option at breakfast was sausage. Elevator button on 3rd floor was broke. you could go up, but not down. overall nice place, but maybe bad timing.