The Strand Hotel

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I specifically booked this hotel because it has a lift and my mum cannot do stairs. We were attending a special family celebration and wanted to stay the night to make a weekend of it. When we arrived at the hotel, the lift was broken - the steps to the first floor were exceedingly steep and narrow - my poor mum was absolutely unable to climb them. There were no ground floor rooms available so we had to cancel the booking and are going through the Expedia complaints process to get a refund. The guy on reception was fantastic and very helpful but in the end could do nothing. Expedia couldn't find us another suitable hotel so my poor mum had to go home and we were unable to have the lovely relaxed weekend we had hoped. I do believe it should be incumbent upon hotels that have such fundamental failures such as broken lifts to notify upcoming bookings so that alternative arrangements can be made.

Beach view. Clean room, good 3star hotel. Lift to my top floor room wasn’t working, but for 1night wasn’t an issue for me

Everything was excellent. The room was clean and comfortable, I slept well, the staff were friendly and helpful and I was also happy with the price I paid for my room. I would stay here again if I needed to stay in Eastbourne.

Decent hotel for the price paid, staff great.

Very nice stay . Staff very helpful . Quiet and peaceful stay and near to shops , beach and all that was needed

Clean room, good view, helpful ataff

This is a cheap and cheerful hotel so expect to get exactly what you pay for which is a comfy bed and bathroom facilities. UHT milk on both nights was off so couldn’t have morning cuppa, no cold water as it was running warm, could turn shower on but had a fight to turn it off!! Best part an unidentified fire alarm at 5.45am on first night. Would I stay here again definitely not !!

Ok for a few days. The hotel is basic but this is reflected in the price.

Location is perfect for the beach and walking distance to restaurants. Parking is horendous. The lift didn't work when we visited, which was not ideal for 4 people with health and mobility issues, we were on the 2nd floor. The staires are quite rickety and winding. There wasn't air conditioning, but they did provide a fan. Our toilet seat was broken, we did report it, but was told it was a bank holiday weekend so nothing could be done. The staff we spoke to were lovely. All in all,you get what you pay for. It could do with updating alot as I noted alot of flaking paint and water damage. Would I come to Eastbourne again, yes, this hotel, no.

Nice Seaview from the room and very large bed which was a bit soft for our liking. Separate toilet and shower room with no shower gel or hand wash in either 🤔. No restaurant in the hotel so no breakfast 🙃 but staff were helpful.