Aauris

Les valoracions amb estrelles es basen en la visió general de Klook sobre la informació de la propietat (com ara els serveis i les instal·lacions incloses, etc.) i només serveixen de referència.

Property was under renovation and it was very uncomfortable to stay. It was so humid inside and not enough light in the room. I would prefer staying in a different hotel for the amount we pay here

The staff was very friendly and helpful. Centrally located property. Nice big rooms. Wish they had mentioned about the renovation taking place at the property. Also, one of the rooftop restaurants was closed. Overall satisfied with the stay. Will return once they complete the renovation

Clean room, courteous staff and good food.

Aauris is a centrally located hotel. That makes it a winner. They have tried to fit in a nice room into a small space. Facilities are good. Service is good too. Best for executives travelling to the center of the city on work. Can be ok for a couple. We chose it for 3 adults - a couple + (adult) daughter. Better to forewarn the room is v small for 3 people - hope this helps future travellers.

Thank you

Its location is excellent giving you the peaceful ness but still making it close to all important places.

While checking out the staff was very rude and not polite.

This was a horrible hotel. Front desk Staff not very friendly or helpful. We came into our room and in my reservation I was told I’d have a bathtub, no tub. The evening we got there, there was a grease stain bleeding through on left side of bed, we said something no one came. By the next morning there was even bigger grease spot coming through on right side! We told staff and they blamed us for it and said the sheet couldn’t be washed and charged us!!! Not only was it unclean but we were blamed. We attempted to make reservations for a couples massage a day early when we arrived the next evening at the spa there was only one person and we couldn’t go together. Spa people are nice but massages not strong. The food was horrible, they like to put their own spin on everything when you order you don’t know what to expect. Particularly the pizza was so bad and sauce it made us gag. The person bringing food did apologize but nothing was done. We would give a minus rating if we could. The sink was broken on the bottom, thank goodness we weren’t blamed. Beds are not soft or clean as stated. The rooms are nicely decorated but who cares if it’s not comfortable and they don’t care the way you’re treated. Also we weren’t allowed to get delivery in the hotel (after 3 attempts at eating the room service horrible food). At the breakfast buffet we asked if I could have an egg with cheese they said no we have eggs no cheese, yet it’s in the room service menu, cheese eggs. Lies about hotel doct

Very disappointing stay from start to finish. Refused to give us 2 keys for our room. Gave us a smoking room when we specifically asked for a non smoking room and then didn’t change rooms for us. Breakfast limited and poor in quality and variety, and expensive for what you get. When leaving they were unable to get a suitable sized taxi to take us to airport having waited 30mins before being informed that they cannot get taxi - I had to arrange it myself. The place looks tired and is very poorly managed - real shame as it would not take much to improve quality of service. Feels like a 3 star trying to punch above its weight.

The Hotel refused to acknowledge the voucher from hotels.com for breakfast inclusion. even after I showed them the email and hotels.com executive called them 3 times in front of me. Thanks to hotels.com for refunding em the entire amount without any hassles. The hotel is a small business hotel with sad breakfast...the quality of breakfast was super sad and the BF server insisted that the BF is not included and eyed me what I ate even after I told him, I will pay if not included. The room service was great. Otherwise a friendly staff.