Extended Stay America Suites Chicago Woodfield Mall

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Staff is always excellent

Neutral: Housekeeping is done "as requested". I actually like this, but some people may not. The Good: The room was big enough and the bathrooms were moderately clean. Kitchen area was clean and seemed well maintained. Bed was comfortable. The location is close to many restaurants and only about 15 mins from the train station (Metra). Plenty of desk space and comfortable chairs. The Bad: There were condom wrappers and articles of clothing under the bed. The A/C worked good, but was loud kicking on and off. I could also hear music on Friday and Saturday night, all night. Seemed to be coming from the parking lot and other room/s on our floor. You could easily hear the conversations in the next room when you turn the TV off. TV was older and small. Ultimately, I have traveled a lot and been in much worse locations. For the price and convenience, I would stay here again. I doubt I would bring my family though.

It was really dirty. Upon arrival a guest came downstairs for a refund because water was flooding her room. Staff argued about refunding her the money. I asked to see the room before I purchased and room was outdated, smelled of cigarettes, and the linens were stained with hair all on them. Decided just to leave and book a different hotel. This hotel is run down.

All was Fine!

Hotel was dirty. Didn't have an iron. When asked for one, they have me another that didn't work. The door key didn't work. Had to get it programmed 3 times. Saw two roaches. Hallway floors are filthy. However, it's in a nice area.

the rooms are excellent they're very clean that very neat everything is is very comfortable here the only thing they don't give is breakfast but the rest is good

Everything was going reasonably well until I spotted a cockroach crawling on the sink next to the refrigerator. I felt anxious and uncomfortable throughout my entire four-night five day stay.

Expect to come here and spend zero time in the room but to sleep and shower. The hotel has weird smells and water marked floors in certain areas. The AC in my room didn't work, after talking to the front desk they sent nobody to look at it. One evening I came back to the hotel, got off the elevator for my floor and found a Hispanic man passed out in the middle of the floor. I wouldn't stay again with the abundance of hotels around the same area. The only great thing about this hotel is it's location.

Thank you

My entire stay was fine, until a few hours before checkout a staff member tried to come into my room. I don’t know what happened nor did I make a big deal about it, but luckily I had the door latch on. Otherwise everything was great.